Software Call Centre Support Agent

Elle Health is a purpose-driven distributed healthcare technology. Our goal is to help medical practices thrive. We are looking for an energetic, driven, and smart support agent to join our rapidly growing health-tech team.

We are looking for an energetic, driven, and smart software support person to join our rapidly growing health-tech team in Margate.

Responsibilities:

• Providing remote support for Elle's web-based medical billing software to medical practices from our call centre in Margate.
• Answer questions about the Elle software and support the practice with medical aid queries.
• Troubleshooting technical issues and providing solutions.
• Conducting virtual training sessions for practice staff on how to use Elle's services effectively.
• Providing feedback to the Elle team on customer needs and product improvements.

Ideal candidate characteristics:

• Passion for Customer Service: You should enjoy interacting with customers and helping them resolve issues.
• Tech-savvy: You should be very strong with IT capable of troubleshooting technical computer software problems.
• Energetic: You should have a positive attitude and be energetic.
• Intelligent: You should be smart and open to always improving yourself and your team's processes.
• People Person: You should enjoy forming and maintaining relationships.
• Strong Communicator: You should be a strong verbal and written communicator.
• Organized: You should be very organized in multiple aspects.

Qualifications and Experience:

• 2-4 years of experience in a customer-facing role with a proven track record.
• Experience in the medical billing industry is advantageous.
• Tertiary qualifications are beneficial.
• Valid driver's license.
• Fluent in English. Additional languages are advantageous.

Compensation and Benefits:

• Competitive salary with a commission structure.
• Vehicle, mobile phone, and laptop.
• Opportunities for career growth and development.

Join our close-knit team of high-performing young professionals who are excited about making a difference in the world. If you are passionate about customer service, technology, and making a positive impact, we want to hear from you.

Job Types: Full-time, Permanent

Pay: R6 000,00 - R8 000,00 per month

Application Question(s):

• What are your salary expectations?
• How far from Margate central do you stay?
• Do you have any medical billing experience? Please elaborate.
• Are you technologically proficient? Please elaborate.
• Hoe goed is jou Afrikaans?

Experience:

• Call Centre: 2 years (Required)

Work Location: In person