Solutions Consultant (NA Hours)

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Position Overview:

Our Solution Consultants work in a team environment while configuring and customizing our real estate software to customers’ needs. You will manage implementation projects and train customers on our software. Having specific knowledge of accounting will be a requirement as this consultant will support ASC 842 implementations.

As an MRI consultant you’ll never get bored with doing the same thing every day. You’ll be constantly challenged with new opportunities and new assignments. But some of the typical tasks include:

• Teach a topic to an individual customer or a group of customers.
• Assist a customer with setting up MRI Software applications.
• Work with a customer to understand and document their business requirements.
• Design and write a custom business report for an accounting or property management group.
• Convert business data into MRI.
• Create an interface to another software application.
• Enhance MRI by customizing the product using our internal tools and tools from Microsoft.
• Test software functionality and verify MRI works to the customers’ expectations.
• Write and publish an internal article on a relevant business or software topic.
• Perform SaaS database backups and restores.

Assist with developing an online training course.

Responsibilities:

• Co-plan projects with projects manager.
• Drive project implementations to ensure effective system implementation.
• Be able to work on multiple projects simultaneously.
• Ensure projects are delivered on time and of satisfactory quality.
• New client training and consultancy services on MRI products.
• Keep client decision-makers informed of progress or lack thereof.
• Take part in project close-off meetings with clients and facilitate transfer to support procedure.
• Regular meetings with project manager on project progress.
• Provide training services to existing clients.
• Provide training on new system features.
• Provide product application support to existing clients.
• Assist with analysing complex support queries.

Knowledge and Skills:

• Positive presence and mindset.
• Good communication skills.
• Good commercial and business acumen.
• Strong relationship building skills.
• Self-motivated and able to work independently.
• Collaborative work in a team environment.
• Excellent time management skills.
• Good problem-solving skills.
• Detail Orientated
• Own transport and be able to travel (local and abroad)

Ideally 1 to 2 years work experience

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!