South Africa - Coordinating Nurse

Overview Transition Your Clinical Expertise into a Global Medical Assistance Role

• Are you ready for a new and exciting challenge that leverages your exceptional nursing skills?
• Would you like to broaden your clinical knowledge in an international environment?
• Looking to transition your expertise into a dynamic, office-based role?

International SOS is seeking experienced Registered Nurses to join our Johannesburg-based medical team. This is an excellent opportunity to move beyond the demands of traditional clinical environments and apply your expertise within a fast-paced, international medical assistance setting.

About The Role International SOS is the world’s leading provider of medical and security solutions, delivering international medical assistance to organisations across industries such as Oil & Gas, Mining, Infrastructure, Aviation, and Maritime.

In this role, you will provide compassionate, high-quality medical assistance to a global client base, supporting patients and stakeholders across diverse and often complex environments.

Key Responsibilities for the role

• Deliver front-line telephonic triage for patients
• Interpret medical situations through tailored risk analysis (clinical condition vs. geographical location)
• Provide telephonic medical advice to patients, families, employers, and stakeholders
• Monitor and manage cases through to closure, ensuring appropriate clinical outcomes and financial compliance
• Liaise with international medical professionals regarding patients hospitalised or treated overseas
• Provide pre-travel and evacuation medical assistance, including:

• Coordination of medical evacuation and repatriation services
• Bedside medical assessments prior to travel
• Provision of health and travel advice

• Accompany patients on international commercial flights as a medical escort where required

Qualification And Experience Requirements

• Registration with the South African Nursing Council as a Registered Nurse
• Minimum 5 years’ experience as a Registered Nurse, including experience as a Primary Healthcare Practitioner or in Emergency, Trauma, or ICU settings
• Current and valid ACLS, PALS, ITLS certifications
• Prior experience in Medical Assistance, Travel Medicine, Cruise Ship, Aviation, or Maritime environments, and telephonic medical advice (advantageous)
• Experience as a Unit Manager or equivalent role
• Valid passport (EU/UK or additional passport advantageous)
• Ability to work in a shift-based environment (essential)

Required Skills And Competencies

• International travel experience
• Excellent written and spoken English
• Additional language skills (French or Portuguese) advantageous
• Strong customer service and telephone communication skills
• Proficiency in information and communication technology (computer literacy)
• Strong interpersonal and verbal communication skills
• Self-motivated, enthusiastic, and able to take ownership and demonstrate accountability