Spares & Services Technician

PURPOSE OF ROLE

The Spares and Services Technician is responsible for coordinating technical service opportunities, quotations, project activities and spare parts requirements across a range of industrial clients. The role serves as the link between clients, suppliers, subcontractors and internal teams to ensure that service projects are accurately scoped, costed, planned and executed. The incumbent will support the successful delivery of maintenance and technical service projects while identifying opportunities for additional work and enhancing customer satisfaction.

KEY PERFORMANCE AREAS

Service Opportunity and Quotation Management

• Review incoming enquiries, requests for quotations (RFQs) and scopes of work.
• Assess opportunities and identify missing technical information.
• Visit site to develop and clarify technical service scopes with clients and stakeholders.
• Coordinate the preparation of quotations for labour, materials, spares, equipment and subcontracted services.
• Obtain and evaluate supplier and subcontractor pricing.
• Prepare, submit and track quotations.
• Follow up proactively with clients on submitted quotations.

Project Coordination and Planning

• Plan manpower, equipment, materials and mobilisation requirements.
• Coordinate activities between clients, site personnel, suppliers, subcontractors, procurement and spares departments.
• Monitor project schedules, milestones and deliverables.
• Identify and escalate risks, delays and project issues.

Technical Support

• Conduct site visits to assess client requirements and project needs.
• Interpret technical drawings, specifications and scopes of work.
• Support technical fault-finding and problem-solving activities.
• Assist with the preparation of technical reports and project documentation.

Cost and Commercial Management

• Monitor project costs and delivery timelines.
• Identify variation orders and opportunities for additional service work.
• Maintain awareness of commercial and contractual requirements.
• Support cost-effective project execution.

Stakeholder and Client Relationship Management

• Maintain effective communication with internal and external stakeholders.
• Build and sustain strong client relationships.
• Provide regular project updates to the Service Manager.
• Ensure high levels of customer service throughout the project lifecycle.

QUALIFICATION

• National Diploma, N6, Trade Qualification or equivalent qualification in Mechanical, Electrical, Instrumentation or a related technical discipline.
• Project Management qualification will be advantageous.
• Valid driver's licence.
• Additional technical or maintenance-related certifications will be advantageous.

EXPERIENCE

• 5 to 10 years' experience in an industrial, engineering, maintenance, service or project environment.
• Experience in quotation preparation, estimation and project coordination.
• Experience in industrial maintenance and technical service environments.
• Experience managing spare parts, procurement processes and supplier relationships.
• Experience working with subcontractors and external service providers.
• Working knowledge of ERP systems such as IFS, Sage or similar.
• Experience within power generation, mining, heavy industry, process plants or industrial maintenance environments will be advantageous.
• Experience working on power stations, mines or process plants will be highly advantageous.

COMPETENCIES

Knowledge:

• Understanding of industrial maintenance practices and service operations.
• Knowledge of mechanical, electrical and instrumentation systems.
• Understanding of project coordination principles and methodologies.
• Knowledge of quotation development, costing and pricing practices.
• Understanding of spare parts management and procurement processes.
• Knowledge of technical drawings, specifications and scope development.
• Understanding of contractor and supplier management.
• Basic commercial and financial acumen relating to service projects.
• Knowledge of health, safety and quality requirements in industrial environments.

Skills:

• Project coordination and planning skills.
• Technical analysis and fault-finding skills.
• Quotation preparation and cost estimation skills.
• Strong organisational and time management skills.
• Effective negotiation and supplier management skills.
• Excellent verbal and written communication skills.
• Stakeholder and relationship management skills.
• Proficiency in Microsoft Excel, Outlook and other Microsoft Office applications.
• Report writing and documentation skills.
• Ability to prioritise and manage multiple projects simultaneously.
• Strong follow-up and execution skills.

Behaviours/Personal Attributes:

• Customer-focused and service-oriented.
• Strong sense of accountability and ownership.
• Proactive and results-driven.
• High attention to detail and accuracy.
• Professional and ethical in conduct.
• Adaptable and able to work effectively in a changing environment.
• Strong problem-solving mindset.
• Collaborative team player with the ability to work across multiple stakeholders.
• Resilient and able to perform under pressure.
• Demonstrates initiative and continuous improvement thinking.

Should you not hear from us within 21 days of the closing of the advert, kindly regard your application to have been unsuccessful.