Spares Supervisor - Apple Care

iStore's Apple Care Warehouse is looking for a reliable and experienced Spares Supervisor to manage our warehouse operations. We handle Apple product repairs and spare parts with a focus on efficiency and accuracy. This role is essential to keeping our logistics and reverse logistics running smoothly.

We’re looking for someone who thrives in a fast-paced environment, has strong attention to detail, and knows how to manage stock and processes effectively.

Key Responsibilities

Warehouse Operations & Inventory

• Manage and improve stock handling and inventory processes.
• Oversee reverse logistics (handling returns and faulty parts).
• Ensure accurate and timely picking, packing, and issuing of stock to the Service Centre.
• Follow Apple Care processes and maintain high quality standards.
• Perform regular stock counts with a focus on accuracy.

Import Control

• Receive and process spare parts accurately and within required timelines.

Customer Service

• Resolve customer queries quickly and professionally.
• Handle administration tasks including credit notes, RTVs, GIT, and invoicing with attention to detail.

Export Control

• Return faulty parts to suppliers consistently and on schedule.

Dangerous Goods Compliance

• Ensure full legal compliance for the packing and labeling of dangerous goods.

Staff Discipline

• Report staff issues to the warehouse manager.
• Ensure the team meets performance standards and follows procedures.

Qualifications & Experience

• A qualification in warehousing or logistics is preferred.
• At least 4 years of experience in warehousing or logistics, with 1 year in a supervisory role.

Key Competencies

• Decisiveness: Able to make clear decisions and take appropriate action.
• Building Relationships: Builds positive relationships with clients and team members.
• Negotiation: Works toward agreements that benefit both parties.
• Verbal Presentation: Communicates ideas clearly and confidently.
• Assertiveness: Leads the team effectively while maintaining a positive environment.
• Integrity: Consistently follows ethical and professional standards.
• Conflict Handling: Manages interpersonal issues calmly and constructively.
• Service Focus: Delivers accurate, customer-focused service.
• People Handling: Skilled in motivating, training, managing, and developing staff.