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Specialist: Learning & Development (3S)

ABSA BANK LIMITED

Johannesburg, Gauteng

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist learning and development expertise.Job Description

Learning Delivery: Ensure the implementation of training governance across regions. Understand and analyse trends and threats within South African and African markets, the customer within these markets, competitor strategies and the regulatory and compliance issues affecting ABSA. Identify and implement learning delivery strategies that will expedite the closing of skills gabs and enable the organisation to meet the current and future skills and competency demands. Provide direction to National and Regional teams to ensure the coordination and implementation of end to end learning value chain. Identify the knowledge, skills and behaviours required to effectively deliver per intervention and business unit. Identify and report on learning delivery related risk, issues and lessons learnt by identifying potential and actual learning delivery restriction and/or inhibitors as well as the possible mitigating actions. Keep yourself and your department up to date with the latest learning delivery best practises and identify those to be implemented in the division. Ensure adequate, value adding coverage of all business units within ABSA. | Manage Risk: Manage your department’s budget, including approval of invoices, quotes and business related claims within mandate. Continuously identify areas for improved efficiency and reduced costs. Participate in the measurement and reporting of internal and external Service level agreements. Ensure that processes, control requirements and risk management frameworks that impact your area of responsibility are documented and understood by all members in the team. Own and agree to corrective action items with Internal Audit and Management Assurance for findings related to the functional are under management. Ensure that the team understands all compliance requirements and adheres to these. Ensure that the Business Continuity tool is updated regularly and that an adequate Disaster Recovery Plan has been compiled in conjunction with the BCM consultant and that plans are practical and feasible. Develop and maintain a detailed Risk and Control Assessment and update at the required intervals Log all risk and loss events as a result of error or fraud highlighted in the department. Ensure that team members understand the control requirements related to physical and systems access control and information security requirements. Manage compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines. Oversee the record management requirements for your area of responsibility and ensure that advice and/or training are provided where required. Oversee the categorisation of information assets according to the information. Classification management policy for your area of responsibility. Manage the annual review of processes and procedures for your area of responsibility. | Stakeholder Management: Engage with senior leaders and other stakeholders with the aim of establishing valuable networks. Communicate with customers and stakeholders in a formal manner that is reflective of a professional value adding support division. Embed the value and benefit of the Divisions service offering to business in realisation of their respective strategies. | : | : | : | : | :Education

Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday

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