STA Resident Manager

Job ID 67379 Category Supply Chain Location South Africa, South Africa Work Type On-site

The Resident STA Manager is based within the Ford Silverton Assembly Plant and is responsible for driving Supplier Quality related plant quality containment actions, resolving 0 Month-In-Service (0 MIS) BSAQ issues, and managing campaign actions to keep the plant running without stoppage. The role is embedded in the plant, collaborating daily with Internal Quality, Plant Vehicle Teams (PVT), Site STA Managers, Engineers, Ford Cross Functional Teams and Suppliers. The role carries full management responsibility for the Resident STA Engineer team and is accountable, at a high level, for all tasks and outcomes delivered by that team.

• Manage and lead the Resident STA Engineer team, prioritizing and allocating resources to achieve Resident objectives

• Lead Zero Defect SAR and Top Supplier Improvement actions and drive Continuous Improvements.

• Represent STA Function at Ford Plant for all communications and leadership interactions

• Drive quick containment and closure of special-cause supplier process zero MIS BSAQ (Balanced Single Agenda for Quality) projects, aligning with VRT (Variability Reduction Team) on Supplier Process BSAQ glidepath values

• Facilitate resolution support with PVT (Plant Vehicle Team) and/or Manufacturing where suppliers require assistance from Ford

• Manage threshold QR (Quality Reject) issues and dispute resolution per the escalation process

• Drive timely containment of stop shipments and accurate binning of root cause owner in BSAQ

• Manage campaign actions arising from Supplier Quality issues and drive for early closure & Robust containment actions.

• Own and drive e-Paynter management, tracking and improvement actions across suppliers

• Lead Top Supplier Special Attention Reviews (SAR)

  • Conduct Selective Zero-Defect Quality SAR reviews, including Gemba visits at supplier locations

• Ensure execution of all STA Resident responsible actions within the Top Supplier Incoming Quality process

• Support Global Quality status reporting by driving timely closure and accuracy of Top Warranty issues

• Drive active participation in VRT / Problem Resolution Team (PRT) forums, and Vehicle Quality Reviews (VQR's) / Product Commodity Team (PCT) reviews as required

• Direct Resident Supplier representatives in ensuring supplier responsiveness

• Support the STA Launch Exit Plan at the plant for all major programs

• Support the On-Site-Modification process through QR2 (Incoming Quality Concerns System) approvals

• Act as direct liaison between STA and Plant Management, representing the PVT resident perspective

• Drive adherence to all organizational and corporate policies and procedures

• Prioritize STA Resident Engineer training and provide performance feedback through the Performance Review process

• Lead employee development consistent with Human Resources policy and procedures

• Oversee and be accountable, at a high level, for all tasks performed by the Resident STA Engineer team, including containment support, QR/PPM data accuracy, non-responsive supplier escalation, Zero QR SAR management, and Resident QOS reporting to STA Cross Functional Teams

• Qualification: Bachelor of Science / Engineering or academic equivalent

• Prior Manager-level experience

• Site, Program, and/or Resident Engineer experience

• Manufacturing or Quality experience

• Knowledge of Problem-Solving Tools and Quality/Project Management tools

• Knowledge of Ford Systems

• Strong communication, interpersonal, and team-building skills

• Experience in Issue Resolution, Conflict Management, and Warranty resolution

• Experience monitoring supplier performance, Continuous Improvement, and Paynter management

• Experience managing Cross Functional Team-driven supplier actions at both Supplier sites and Ford plants