Stops Compliance Agent

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you**.**

Ready to Lead and Win? Become Our Stops Compliance Agent

Reporting to: Stops Supervisor

RCS Grade: N

Location: Johannesburg Gateway

Why You’ll Love This Role

We are looking for a highly organized and customer-focused Stops Compliance Agent to join our Customs team. Responsible for liaison with Customs authorities and Other Government Authorities (OGA) for processing of any additional paperwork, thus ensuring timeous release of shipments detained for OGA or stopped for physical examination or desk audit.

What you’ll own

• Serve as the primary liaison between DHL and the Customs Authorities, managing daily Customs-related escalations across multiple divisions.
• Ensure all inbound shipments are processed in full compliance with national Customs regulations, DHL Global SOPs, and ISO standards.
• Analyse Customs EDI responses and take prompt corrective action to resolve complex shipment detentions and Customs queries.
• Maintain proactive communication with customers regarding detained or stopped shipments, ensuring exceptional customer service and timely updates.
• Accurately calculate, communicate, collect, and process all applicable Customs penalties and related charges.
• Prepare and distribute daily productivity and performance reports, providing stakeholders with visibility of priority and high-risk cases.
• Manage the complete lifecycle of Customs stop cases, from case creation and verification through to final release and closure.
• Coordinate manual shipment releases with the ACA team to ensure seamless movement of shipments through the DHL network.
• Maintain accurate and up-to-date system records, ensuring shipment information is captured correctly and reflects the current status.
• Raise GEMA First Time Right (FTR) cases for all identified non-compliance incidents and coordinate daily with the Johannesburg and Cape Town Bond Stores.
• Manage outstanding and unresolved cases by coordinating deposits into the Government State Warehouse (GSWH) and ensuring all abandonment or UG documentation is submitted and uploaded for finalisation.
• Promote a culture of quality by ensuring every customer interaction delivers a first-time resolution and exceeds customer expectations.
• Maintain daily customer contacts, submissions, and system update for all OGA detains and customs stopped shipments

What we are looking for

• Matric or Diploma in related field
• Minimum of 2-3 years’ experience within customs stops role and OGA role in a Logistics industry.
• Knowledge of framing entries and adjustments would be an advantage.
• Stops/compliance background experience.
• Knowledge on how to interpret Customs responses and must have knowledge with Voucher of Corrections.
• Knowledge of high values stops
• Strong knowledge of Customs clearance processes and regulatory requirements.

Why Join Us?

Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.

Ready to make your mark? Apply now and let’s build the future together

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience