Store Assistant - Fourways Mall

Purpose of the Role

The Shop Assistant is responsible for providing excellent customer service, assisting in day-to-day store operations, and ensuring the store is clean, well-stocked, and organized. This role requires product knowledge in computers and accessories, the ability to assist customers in finding suitable products, and supporting sales targets.

Key Responsibilities

1. Customer Service & Sales

• Greet customers in a friendly and professional manner.
• Assist customers with product selection, providing accurate information on features, specifications, and prices.
• Upsell and cross-sell related products to maximize sales.
• Handle customer queries, complaints, and returns in line with company policy.

2. Product Knowledge

• Maintain up-to-date knowledge of all computer hardware, software, and accessories sold in-store.
• Stay informed about promotions, warranties, and financing options.

3. Store Operations

• Assist with stock receiving, unpacking, and merchandising.
• Ensure shelves and displays are clean, organized, and fully stocked.
• Price label all products accurately.
• Operate the Point of Sale (POS) system, process payments, and issue receipts.

4. Housekeeping & Compliance

• Maintain store cleanliness and hygiene standards.
• Comply with all health, safety, and company operational procedures.
• Protect company assets by preventing theft, damage, and stock loss.

5. Team Support

• Work closely with colleagues to achieve store sales targets.
• Participate in stock counts and inventory control activities.
• Assist in setting up promotions and in-store displays.

Qualifications & Experience

• Education: Matric (Grade 12) or equivalent.
• Experience:
• Minimum 1 year retail experience (preferably in electronics or computer retail).
• Experience in customer service and POS systems is advantageous.
• Skills:
• Strong interpersonal and communication skills.
• Basic computer literacy (Microsoft, email, Fincon).
• Knowledge of computer hardware, software, and accessories preferred.

Key Competencies

• Customer-focused attitude.
• Sales-driven and target-oriented.
• Professional appearance and demeanor.
• Ability to work under pressure and handle multiple tasks.
• Team player with a positive, proactive approach.

Working Conditions

• Retail store environment – weekends and public holidays may be required.
• Standing for extended periods.
• Lifting and unpacking stock may be required.

Notes
This job description outlines the general nature and level of work expected from a Shop Assistant at

Matrix Warehouse Pty Ltd and is not intended to be a comprehensive list of all duties. Management may assign additional responsibilities as needed.

Job Type: Permanent

Pay: R5 000,00 - R5 895,00 per month

Ability to commute/relocate:

• Fourways, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Required)

Experience:

• Sales: 1 year (Preferred)

License/Certification:

• Drivers License (Required)

Location:

• Fourways, Gauteng (Required)

Work Location: In person