Store Leader - Cape Union Mart - Midlands Mall

Cape Union Mart

Pietermaritzburg, KwaZulu-Natal

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Duties and Responsibilities:

To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
To manage and control the financial aspects of running the store to ensure store profitability.
To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
To deliver exceptional customer service to ensure the best customer experience.
To build excellent relationships with all relevant service providers (internal and external)
To manage human resources effectively by recruiting, planning, and administrating payroll properly
To inspire, motivate, develop, and hold people accountable appropriately.
Align team members to Company culture and create fun.
Implement all company policies and procedures.
Maintaining health & safety practices

Behavioural Requirements:

Honesty in dealing with cash or finances.
Inspirational leadership & passion
Taking ownership
Building & maintaining relationships
Innovation & ability to deal with change management.
Thinking adaptability
Delivering results and meeting customer expectations
Follow instructions and procedures.
Leading and supervising
Achieving personal work goals and objectives

Minimum Requirements**:**

Microsoft – Computer Proficiency
Clear Criminal record
Ability to communicate effectively at all levels.

Experience:

Minimum of 5 years’ Store Management experience
Minimum of 8 years' Retail experience
Experience in working in a large retail store with a turnover of more than R 20 million per annum.

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Pietermaritzburg?

Many customer service roles in Pietermaritzburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday