Store Manager

Job description

Job description (Cresta)

A fantastic opportunity exists within a successful business in the hair and beauty industry for a Store Manager with min. 2 years experience to support the company with managing our new store. A great opportunity to learn and grow within a dynamic environment.

Key Responsibilities May Include But Are Not Limited To

Be responsible for managing a team including an assistant manager, hair stylists, make up artist, and a cleaner within a retail environment.

Brief a branch team weekly on all sales initiatives, de-brief associated targets, task them with the relevant activity to ensure targets are met and manage said activity throughout each campaign

Deliver the highest possible retail standards and excellent customer service

Drive engagement with our customers through floor walking.

Be responsible for the protection of your branch profit.

Provide induction, and on-going training and support, to your team to ensure the companies policies and standards, as set out in the compliance manual, are understood and adhered to.

Be a key point of contact for customers in your branch, answering questions in relation to hair and the companies products and minimizing any customer issues.

Lead by example when engaging with customers to ensure they enjoy the companies hair experience and coach your branch team to do the same at all times.

Process customer sales ensuring information is entered correctly into the till systems.

Work closely with your team to communicate and promote new companies products and marketing campaigns to increase sales for your branch.

Communicate detailed information to your branch team as and when required to ensure they are aware of all sales campaigns and associated branch targets. Ensure you feedback to the branch team as to how the branch has performed and coach improvement where required

Liaise with the Regional Manager to ensure the branch is correctly staffed and rosters are communicated to your team

Ensure effective management and guidance of staff breaks within your branch.

Carry out any administrative duties in line with the requirements of your branch.

Ensure your branch is presented to a high standard at all times, instructing the cleaner where necessary.

Work to ensure we meet our social responsibilities including ensuring team members also adhere to the policies.

Follow company processes to ensure high Health and Safety standards in your branch.

Manage security measures in your branch and ensure that all team members are aware of procedures, and adhere to them at all times.

Desired Experience & Qualification

Grade 12 qualification

Certificate/Diploma or Equivalent in Business Administration or Management will be advantageous.

Intermediate computer skills on Word, Excel & Email is required.

A minimum of 2 years experience in a similar role is essential.

Experience in merchandising and selling.

Must be able to speak, read, and write in English.

Excellent communication, motivation, and organizational skills.

Strong leadership and team management skills.

Previous supervisor experience in a retail or customer service environment is essential.

Experience of working in the beauty industry will be advantageous.

Previous experience of working with a till software e.g Humble till.

Confident communicator, able to enter into conversations with regulars and new customers.

Ability to work under pressure, there are peak times for our branches.

Ability to lead and manage a team.

Mathematics is required as you will be working with numbers and odds.

Clear criminal record.

Job Types: Full-time, Permanent

Pay: Up to R10 000,00 per month

Experience:

• Retail: 2 years (Required)

Job Types: Full-time, Permanent

Work Location: In person

Job Type: Temp to perm

Pay: Up to R10 000,00 per month

Work Location: In person