Store Manager - Cavendish

An exciting opportunity has arisen for a Store Manager to join the Faithful to Nature team at our Cavendish store.

In this role, you will be responsible for leading all aspects of the store's daily operations, driving sales growth, and delivering an exceptional customer experience. You will oversee merchandising and inventory management, ensure operational efficiency and cost control, and inspire, coach, and develop a high-performing team to achieve business objectives.

At Faithful to Nature, we are committed to making healthy and sustainable living more accessible. As a purpose-driven retailer, we strive to provide thoughtfully sourced products while delivering exceptional service and creating a positive impact on our customers, communities, and the environment.

This is a fantastic opportunity for someone who shares our passion for health, sustainability, and outstanding customer service. If you are a motivated leader who enjoys developing people, driving results, and creating a positive in-store experience, we'd love to hear from you.

RESPONSIBILITIES

Sales and Customer Service:

• Ensure that customers receive outstanding service by offering a friendly environment, including excellent product knowledge and all aspects of the FTN non-negotiable standards.
• Maximise store sales targets while working with team members to model successful sales techniques and customer service standards.
• Drive multiple sales by increasing average customer purchase (ACP) as well as increasing average items purchase (AIP) while monitoring footfall and conversion
• Ensure compliance with all policies and procedures through regular walk-throughs and audits.
• Monitor local market conditions and business trends by assessing mall standings and competitors in order to maximise sales and meet or exceed set goals.
• Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors and staff.
• Identifies and recognises where problems/issues exist.
• Minimises risk by seeking expert advice and/or collaborating with colleagues.

Administration:

• Maintenance & filing of daily Store documentation is according to Company Policy and Procedure regarding Banking Procedures, Disbursements Policy, Staff Attendance Registers and Manual stock Counts.
• Manage and Control of daily store requirements are always available i.e. stationery, Till Floats, Change, Staff Coverage & Brand Image standards are upheld professionally.
• Submission/Reporting of: Store Managers Audits, Sales Figures (as & when required), Monthly Staff Scheduling for approval, Out of line Expenses are controlled and Investigated, e. Over/Under banks, Data usage, Maintenance requirements, Attendance Registers, HR/Employment documentation & Stock take discrepancies etc.

Merchandise and Stock management:

• Manage shrinkage ratios to not exceed Company requirement, maintain a benchmark of 95% stock accuracy by: Regular Manual units counts are performed accurately and efficiently with team members, thereafter reported to H/O. Planning and Preparation of Stock Take process timeously according to Company policy. Implementation of Security measures to avoid stock losses & system Integrity is accurately maintained through POS checks of all stock administration
• Manage Damage ratios so they do not exceed company acceptance: Implement procedures to guard against internal stock Monthly signoffs of damaged merchandise.
• Ensure the Merchandise Guidelines laid out by H/O are implemented immediately according to Store Profile, following Merchandise principles & Housekeeping Disciplines are continuously maintained. Implement signage &/or pricing instructions according to promotional activities.
• Manage and communicate over/under-stocked lines with regards to sales opportunities
• Manage IBT’s and store stock transfers accurately
• Sell by date management of product to be managed effectively, before product reaches expiry

Performance Management:

• Recruitment & Selection of staff required, providing Induction, Training and Development needs of team members & succession planning of potential candidates for future growth & Performance Management Processes.
• Communication/Negotiation skills where difficult situations arise, initiate a self- sustainable sense of urgency within the team, build & maintain robust
• Management & Delegation of: tasks, Skills transfer between team, motivation of staff morale, influence buy-in to Company objectives/goals in order to achieve Brand expectations, encourage an environment of mutual respect, responsibility, ownership & self-management.
• Maintain a professional demeanour in both attitude and attire at all times and provide staff with a strong leadership role model in all work-related
• Act as a liaison between store staff and Head Office Personnel to ensure the successful understanding and implementation of all store related
• Ensure that Health & Safety regulations are in place and communicated to all team members
• Ensure that all employee files maintained and updated
• Ensure timely and accurate processing of all EFT and payroll information through the system
• Focuses on team objectives
• Encourages other members to achieve team objectives

REQUIREMENTS

• 2 - 5 years FMCG experience, or in a similar retail environment, with prior management responsibilities
• Tertiary qualification in Retail Management/Sales Management
• Ability to communicate with customers and store team members.
• A commitment to customer service excellence, coupled with superior visual presentation abilities.
• Ability to demonstrate leadership skills with minimum immediate supervision
• A proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances
• Proven effectiveness in time management skills with ability to manage competing

Priorities.