Store Manager

VER 200301 27JOB PROFILE

A. JOB INFORMATION SUMMARYJOB PROFILE FOR (Job Title): BRANCH MANAGERGRADE:COMPANY NAME:

LEWIS STORES/BEST ELECTRIC
REPORT TO:

REGIONAL/DIVISIONAL MANAGERSWORK LOCATION :B. KEY OR CORE ACTIVITIES OF JOB (KPA'S - Key Performance Areas)PriorityHighMediumLow1. ACHIEVING SALES TARGETS2. ACHIEVING COLLECTION TARGETS3. CONTROL OF DEBTORS BOOK & CREATING SOUND CREDIT4. CONTROL STOCK WITHIN BUDGETS & KEEP IN BALANCE5. PREVENT STOCK LOSSES6. CONTROL EXPENSES WITHIN COMPANY NORMS7. ATTEND TO CUSTOMER COMPLAINTS & PROVIDE CUSTOMER SERVICE8. HANDLING GENERAL ADMINISTRATION & CASH CONTROL 9. STAFF CONTROL10. SHOP DISPLAY & GENERAL HOUSEKEEPING11. SECURITY & SAFETY12. TRAINING OF STAFF13. VEHICLE CONTROL14. COMMUNICATION15. GENERAL VER 200301 28C. LIST OF DUTIES / TASKS TO COMPLETE EACH CORE ACTIVITY

First Core Activity : ACHIEVING SALES TARAGETS

• Creates and maintains a positive attitude amongst all staff in order to strive for maximum results.
• Establishes realistic targets and provides sales staff with leads and methods of creating sales (Re-serve)
• Monitors achievements daily and takes positive action on pending and future pending as well as deals authorized not yet invoiced.
• Implements sales drives as per directives and ensures advertised stock is on display.
• Monitors sales advisors results daily and gives training and coaching.
• Arranges promotions to push up sales.

Second Core Activity: ACHIEVING COLLECTION TARGETS

• Works Missed First Instalments vigorously - ensure interviews with all customers takes place.
• Interviews all customer with new deals
• Takes full instalments from customers (no reduced instalments).
• Arranges a payment plan with customers in arrears.
• Arranges increased instalments and confirms with company documentation.
• Works older accounts first and issues specific names to clerks from the interim lists.
• Undertakes personal calls daily and controls and monitors the performance of the collection team.

VER 200301 29Third Core Activity: CONTROL OF DEBTORS BOOK & CREATING SOUND CREDIT

• Authorises sound credit by completion of necessary checks and interview with customer.
• Monitors clerks daily by controlling their performance with Daily and Monthly productivity registers.
• Assists with problematic accounts.
• Monitors the reduction of bad and doubtful debts from daily Bad and Doubtful Summary Reports.
• Ensures that bad and doubtful debts reduce monthly from opening to closing figures.

Fourth Core Activity: CONTROL STOCK WITHIN BUDGETS & BALANCING THE VARIOUS SECTIONS

• Uses the trading account and stock valuation report to keep the stock sections in balance.
• Ensures back-up stocks of promotional lines are available to cope with demand
• Values obsolete stock correctly and displays slow sellers prominently in the permanent "Reduced to Clear" department.
• Regularly effects forward ordering on special furniture lines using the previous year's sales and stock statistics as a guide.

Fifth Core Activity: PREVENT STOCK LOSSES

• Ensures regular sectional stock checks take place and variances are reported to the Regional Controller and actioned.

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• Ensures receiving and dispatching of stock is checked by the stock clerk.
• Ensures Stock clerk accompanies the delivery crew to store rooms.
• Checks on packing and stacking of stock.
• Checks on proper loading of stock onto delivery vehicles.
• Prepares for mid year and financial year end stocktaking according to company standards.

Sixth Core Activity: CONTROL OF EXPENSES WITHIN COMPANY NORMS

• Keeps expense control register in manager's file up-to-date and shows monthly variances.
• Takes remedial action on all "out-of-line" expenses.
• Makes staff responsible for specific expenses aware of expense budgets.

Seventh Core Activity: CUSTOMER COMPLAINTS AND SERVICE

• Monitors courtesy calls by sales staff after delivery to establish customer satisfaction.
• Monitors complaints are registered and lodged immediately to prevent delays.
• Monitors complaints are followed up with the Supplier and customers kept informed.
• Ensures long outstanding unresolved complaints are finalised. Gets assistance from Regional Controllers or Merchandisers.
• Encourages customers to report good service to the toll free number at Head Office. (Refer "THINK CUSTOMER' policy cards on display).

VER 200301 31Eighth Core Activity: GENERAL ADMINISTRATION & CASH CONTROLS

• Controls ordering and utilisation of branch stationery especially manual receipt books.
• Authorises refunds to customers in terms of company policy and procedure.
• Reconciles the credit clerk's 'cash up' audit trails at regular intervals.
• Checks and signs bank movement registers daily.
• Checks delivery notes are signed for P.O.D. and filed with credit information files.
• Ensures credit agreements are signed and submitted to Head Office timeously.

Ninth Core Activity: STAFF CONTROL

• Recruits staff and conducts the initial interview to establish the best possible candidate.
• Puts new staff through the induction process in terms of company policy and procedure.
• Reviews staff performance regularly and does performance evaluations.
• Records all staff training in the register provided in the 'Manager's File'.
• Operates within the budgeted staff complements.
• Dispatches all staff information to head office timeously, e.g. staff deductions.
• Handles and finalises all disciplinary and grievance matters timeously in terms of company policy and procedure.
• Ensures that daily attendance registers are completed correctly and signed off in terms of company policy and procedures.
• Ensures staff dress code is adhered to.

VER 200301 32Tenth Core Activity: SHOP DISPLAY & GENERAL HOUSEKEEPING

• Ensures a high standard of housekeeping is maintained in showroom, storerooms, kitchen, toilet, desk areas and strongrooms.
• Performs daily checks to ensure company standards are being met.
• Makes use of the display and image manual for guidance.
• Ensures care and maintenance of the premises.
• Files and ensures the safekeeping of all instructional letters and important documents are kept in a proper record room as per company instructions and procedures..

Eleventh Core Activity: SECURITY & SAFETY IN TERMS OF COMPANY POLICY AND PROCEDURES

• Ensures and maintains proper security with regard to cash control and banking procedures.
• Ensures the functioning of alarm systems / locks / keys / shutter doors.
• Ensures a set of duplicate keys of the shop is lodged with the bank.
• Ensures security of strongrooms and storerooms (burglar bars etc.)
• Ensures emergency cards are fixed to shop front doors.

Twelfth Core Activity: TRAINING OF STAFF

• Effectively trains all staff to meet job standards as prescribed by the job description.
• Ensures training is an on-going process. Ensures all staff have good knowledge of company policies, procedures, and, where appropriate, our sales, stock or credit systems. Also gives product knowledge and other training as required.
• Gives feedback on training given to new employees via the assessment process to the Divisional Personnel Manager.

VER 200301 33Thirteenth Core Activity: VEHICLE CONTROL

• Ensures company vehicles are safely parked overnight.
• Ensures multi-locks and tracking systems are in place and functional.
• Ensures cleaning, servicing and maintaining of vehicles is regularly done.
• Ensures route planning, delivery register and fuel control registers are in place.
• Ensures valid drivers licences and vehicle licences are in use.
• Ensures safekeeping of the Auto card to prevent fraud.
• Ensures vehicles identified with company decals.

Fourteenth Core Activity: COMMUNICATION

• Promotes and maintains effective two-way communication daily with all staff by assuring the flow of information.
• Holds meetings daily with individual sales staff and credit clerks.
• Holds Tuesday (weekly) meetings with the entire