Store Manager

Purpose of the Role

The Store Manager is fully accountable, both operationally and financially, for the convenience store, including FMCG, deli and on-the-go food. The role owns the store's P&L, drives sales growth, innovation, marketing and promotions, and delivers store targets. The Store Manager leads the team and the stores commercial performance in line with the business's vision.

2. Key Accountabilities2.1 Financial Performance and P&L

• Take full ownership of the store's P&L: sales, gross profit (GP), operating costs and net contribution.
• Achieve or exceed monthly, quarterly and annual sales, GP and profit targets.
• Manage GP by category through pricing, mix, promotions, supplier terms and waste control.
• Control expenses, labour cost and wastage within budget; report variances and corrective actions.
• Prepare and present regular performance reports to head office.

2.2 Growth and Innovation

• Develop and execute a store growth plan covering footfall, basket size, conversion and customer loyalty.
• Source and trial new SKUs, categories and food-to-go concepts that increase footfall and sales.
• Visit comparable stores and competitors regularly and bring back practical ideas.
• Review range performance continually; delist poor performers and expand winners.
• Identify new revenue opportunities (for example meal deals, deli specials, convenience services, partnerships).

2.3 Marketing and Promotions

• Plan and run a promotional calendar aligned to seasons, events and supplier funding.
• Liaise with the marketing agency on campaigns, creative and brand standards.
• Liaise with printers for in-store and forecourt marketing material, and ensure timely, correct execution.
• Ensure promotions are properly priced, merchandised, communicated to staff and measured for results.
• Drive local-area marketing and community engagement to build customer traffic.
• Plan store layout for best customer service and experiance

2.4 Procurement, Range and Supplier Management

• Select the range, and negotiate pricing, terms, rebates and promotional support with vendors.
• Build and maintain strong relationships with suppliers and vendors.
• Manage ordering and replenishment so shelves, deli and food-to-go are consistently available and fresh.
• Oversee stock rotation (FIFO), expiry-date management and markdown decisions.

2.5 Stock Control and Shrinkage

• Manage stock takes (daily, weekly and monthly cycle counts) and reconcile to system records.
• Reduce shrinkage, theft, damage and wastage; investigate and report discrepancies.
• Maintain accurate stock records, receiving procedures and supplier invoice checks.

2.6 Deli and Food-to-Go Operations

• Ensure food safety, hygiene and quality standards are met at all times (Food Safety Compliance and relevant regulations).
• Maintain Halaal compliance, including certification, supplier verification, segregation and staff training.
• Oversee preparation, production planning, portion control, waste tracking and cold-chain management.
• Keep the food offering fresh, consistent and competitive on quality, range and price.

2.7 People Leadership

• Recruit, train, coach, schedule and performance-manage the store team.
• Supervise merchandisers and ensure planogram and display standards are met.
• Create a culture of service, accountability and engagement; address performance and discipline issues fairly and promptly.
• Manage rosters, attendance and labour productivity.

2.8 Customer Experience and Store Standards

• Deliver excellent customer service; handle complaints and feedback and act on them.
• Maintain overall shop housekeeping, cleanliness, presentation and visual merchandising.
• Ensure health and safety, security, legal and compliance requirements are met (including licences, OHS, fire and emergency procedures).
• Work cooperatively with operations manager iro forecourt and fuel operations and other related responsibilities within his portfolio to ensure a seamless site experience.

2.9 Business Support and Governance

• Attend meetings at head office and on site; implement agreed actions.
• Act as a custodian of company policies, procedures and brand standards.
• Fill in for the Operations Manager when required.

3. Key Performance Indicators

• Sales versus target, by category (FMCG, deli, food-to-go)
• Gross profit percentage and rand GP versus budget
• Net store contribution versus budget
• Footfall, conversion and average basket value
• Shrinkage, wastage and stock variance percentage
• Promotion effectiveness (uplift and margin)
• New SKU and innovation results
• Food safety, Halaal and health and safety audit scores
• Customer satisfaction scores
• Staff turnover, training completion and labour cost percentage

4. Requirements Qualifications

• Matric (Grade 12) required.
• Diploma or degree in Retail Management, Business or Commerce, or a related field preferred.

Experience

• [5+] years in FMCG or convenience retail, with at least [3] years in a store, site or multi-category management role.
• 3 to 5 years' experience in FMCG procurement or buying, with strong vendor negotiation experience.
• Proven record of managing a P&L and delivering sales and GP targets.
• Experience with deli, fresh food or food-to-go operations is strongly preferred.
• Experience supervising teams, including merchandisers.

Knowledge and Skills

• Strong commercial and financial acumen: P&L, GP, budgeting and cost control.
• Range planning, promotions planning and category management.
• Stock management, replenishment, stock take and shrinkage control.
• Knowledge of food safety, hygiene and Halaal requirements.
• Marketing awareness and ability to brief agencies and printers.
• Proficiency in POS and stock systems, and in MS Office (especially Excel).
• Strong leadership, communication and negotiation skills.

Personal Attributes

• Results-driven, entrepreneurial and accountable.
• Innovative, curious and always looking for ways to grow the business.
• Hands-on, organised and detail-oriented.
• Resilient and able to work under pressure in a fast-paced, customer-facing environment.
• Honest and ethical, with high integrity in cash and stock handling.
• Willing to work Monday to Saturday from midday, and flexible when business needs require.

5. Authority and Decision Making

[Confirm with management: ordering and spend limits, pricing authority, hiring and disciplinary authority, and promotional approval limits.]

Pay: R25 000,00 - R30 000,00 per month

Work Location: In person