Store Manager

Main Purpose of the Position:

Reporting to the Regional Manager, the incumbent will be responsible for planning and coordinating the operations of the Store, overseeing the selling of products to customers and ensuring service excellence is achieved.

Key Responsibilities:

• Take direct responsibility for the profitability of the store by ensuring the set targets are met.
• Ensure staff are taught correct sales procedure and have a good knowledge of the product.
• Maintain a high level of customer service.
• Assist customers and provide information.
• Ensure complaints from customers are resolved quickly.
• Inform staff of new lines and any changes to the prices
• Manage staff rosters.
• Coordinate and conduct stock takes.
• Keep and analyze records of sales figures and financial transactions, inclusive of filing.
• Implement and oversee security procedures.
• Manage staff when necessary.

Qualification and Experience:

• Matric
• 3 - 5 years’ experience in Furniture Retail environment, 2 of which must be in a Managerial/Supervisory role
• Must have successfully proven sales track record no less than 6months
• Industrial Relations experience
• Planning, organizational and time management ability
• Good knowledge of Sales Techniques
• Computer literate

Skills:

• Good communication skills
• Good knowledge of Sales Techniques
• Good Leadership skills
• An excellent leader and business manager
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
• Figure and admin orientated
• Management Experience
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven
• Able to manage risk within the store
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management
• Excellent MS Office Skills
• Excellent verbal and written skills
• Excellent people’s skills

Behaviours:

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Work Location: In person