Store Manager - Yogiberry (Westville)

Are you a passionate leader with a love for customer service, team development, and delivering exceptional guest experiences? Do you thrive in a fast-paced environment where energy, positivity, and performance go hand in hand?

Yogiberry, proudly part of the Pedros family, is looking for an enthusiastic and results-driven Store Manager to lead one of our exciting frozen yogurt stores. This is your opportunity to join a growing brand where you can make your mark, inspire a team, and create memorable experiences for every customer who walks through our doors.

What You'll Be Doing:

• Taking full accountability for the day-to-day operations of the store
• Leading, coaching, and developing your team to deliver exceptional results
• Driving sales growth and ensuring operational targets are achieved
• Managing labor costs, productivity, and staffing requirements
• Controlling stock, minimizing waste, and safeguarding profitability
• Delivering outstanding customer experiences and resolving customer concerns
• Ensuring compliance with brand standards, food safety, and health and safety requirements
• Monitoring store performance and implementing action plans to improve results
• Recruiting, training, and developing future leaders within your team
• Preparing reports and managing administrative responsibilities effectively

What We're Looking For:

• A natural leader who inspires and motivates others
• Strong commercial awareness and a passion for delivering results
• Excellent communication and interpersonal skills
• The ability to make sound decisions in a fast-paced environment
• A hands-on approach with a strong work ethic
• A customer-focused mindset
• The ability to manage multiple priorities while maintaining high standards

Minimum Requirements:

• Grade 12 / Matric certificate (essential)
• Minimum of 3–5 years' experience in a Store Manager role within the QSR, fast food, restaurant, retail, or hospitality industry
• Proven experience managing high-performing teams
• Strong understanding of store financials and key operational metrics
• Experience with stock control, ordering, and inventory management
• Proficient in basic computer systems and reporting
• Ability to work shifts, weekends, and public holidays
• Reliable transport
• A clear criminal record
• Ability to confidently manage and report on:
  • Turnover and sales performance
  • Gross Profit (GP)
  • Labour costs
  • Food costs
  • Waste management
  • Productivity and staffing efficiencies