Store Specialist: Beauty (W-BEAUTY) Somerset Mall

Job Advert Summary

Join Woolworths as a Store Specialist in Beauty and become part of a dynamic team committed to delivering outstanding customer experiences. Based in our corporate stores, you will play a key role in providing expert advice and personalized service in a specialized beauty environment. Your responsibilities include greeting customers warmly, identifying their needs, managing stock effectively, and achieving sales targets while maintaining high standards of product knowledge and shopkeeping. You will actively contribute to a professional and safe shopping environment, minimizing shrinkage, and demonstrating personal leadership through reliability and teamwork. Ideal candidates have relevant retail or FMCG experience, hold at least a Grade 12 equivalent qualification, and are flexible with shifts. At Woolworths, you will develop your skills in a supportive, innovative environment that values creativity and integrity. Apply now to grow your career with a company dedicated to excellence and customer satisfaction.### Minimum Requirements

Minimum Requirements Suggestion: Candidates must have a minimum of a Grade 12 or equivalent qualification to ensure foundational knowledge and skills. Relevant experience in the retail or fast-moving consumer goods (FMCG) sector is essential to perform effectively in a dynamic store environment. Flexibility to work different shifts is required to meet business needs. Strong communication skills for engaging customers and team members, along with intermediate proficiency in planning, organization, and attention to detail are necessary. Candidates should demonstrate a customer service orientation with the ability to anticipate and respond swiftly to customer needs. Honesty, reliability, and personal leadership qualities are important for maintaining operational standards and ethical behavior. Proficiency in selling skills and product knowledge is essential to drive sales and support clients effectively.

• Minimum Grade 12 or equivalent qualification
• Relevant retail or FMCG experience
• Flexible availability for various shifts
• Effective communication skills for customer and team interaction
• Intermediate planning, organizing, and detail orientation competencies
• Strong customer service focus with problem-solving abilities
• Demonstrated honesty, reliability, and ethical conduct
• Proficient selling skills to engage and assist customers
• Comprehensive product knowledge in the beauty category
• Ability to work cooperatively within a team environment

Duties and Responsibilities

• Deliver exceptional customer service by greeting and engaging customers warmly, identifying their needs, and providing expert advice.
• Manage client relationships by sourcing new customers and maintaining an existing base to foster loyalty and repeat business.
• Achieve sales and unit targets through effective selling techniques, offering suitable product alternatives and solutions.
• Ensure effective stock management by monitoring stock levels, assisting with timely product launches, stock rotation, and reporting stock movement.
• Maintain operational excellence by keeping the sales floor and back areas hygienic, safe, organized, and aligned with company standards.
• Demonstrate comprehensive product knowledge to advise customers accurately and elevate their shopping experience.
• Minimize shrinkage by adhering to security protocols, reporting suspicious activities, and enforcing a buddy system.
• Exhibit personal leadership by adhering to attendance, dress code, and timekeeping policies, while actively participating in team meetings and initiatives.
• Collaborate effectively within a team environment, supporting colleagues and contributing to overall departmental success.