Store Specialist: Online Shopper - External

Closing Date 2026/07/06

Reference Number WWL260629-4

Job Title Store Specialist: Online Shopper - External

Job Type Full Time

Business Unit People

Location - Country South Africa

Location - Province KwaZulu-Natal

Location - Town / City Cascades Pietermaritzburg

Location Description Cascades - Pietermaritzburg

Minimum Education Level Grade 12 | National Certificate

Job Advert Summary

Join Woolworths as a Store Specialist: Online Shopper and be part of a leading retail brand committed to outstanding customer service and innovation. Based in our Corporate Stores division, you will play a key role in picking, packing, staging, and dispatching customer orders efficiently and accurately. Your friendly attitude and strong product knowledge will ensure customers receive exceptional service, while your attention to detail helps maintain stock accuracy and quality standards. You'll work closely with delivery partners, use cutting-edge fulfillment technology, and contribute to minimizing shrinkage. Woolworths values personal leadership and teamwork, offering a supportive environment with ongoing training and development. If you have retail experience, a flexible approach to shifts, and a commitment to excellence, apply now to join a company dedicated to growth and customer satisfaction.

Minimum Requirements

• Minimum Grade 12 or equivalent NQF level qualification.
• Previous retail experience preferred, demonstrating familiarity with customer service and sales environments.
• Strong customer service skills with the ability to greet, assist, and engage customers positively.
• Proven ability to utilize online fulfillment systems and technology efficiently to pick, pack, stage, and dispatch orders accurately.
• Excellent attention to detail, ensuring order accuracy and quality control while minimizing errors and shrinkage.
• Effective communication skills, both verbal and written, with the ability to interact professionally with customers and delivery partners.
• Ability to work flexibly across different shifts and adapt to changing scheduling needs.
• Demonstrated teamwork and personal leadership qualities, including reliability, punctuality, and adherence to company policies.
• Basic numeracy and literacy skills to support accurate order processing and record keeping.
• Commitment to ongoing training and development to enhance product knowledge and technical competencies.

Duties and Responsibilities

• Greet and assist customers courteously, delivering exceptional service to both internal and external clients.
• Efficiently pick, pack, stage, and dispatch online customer orders utilizing the designated fulfillment systems and technology.
• Ensure order accuracy through diligent quality checks on items, quantities, and pricing before dispatch.
• Maintain clean, organized, and hygienic work areas adhering to standard operating procedures for equipment and packaging.
• Collaborate effectively with delivery partners, ensuring professional conduct and timely handover of orders.
• Monitor stock levels, report discrepancies, and support stock replenishment efforts to minimize out-of-stock situations.
• Adhere strictly to company policies to prevent shrinkage, promptly reporting any incidents of dishonesty or fraud.
• Demonstrate personal leadership through punctuality, adherence to dress codes, and active participation in team meetings and training.
• Apply selling skills by advising customers on products and services, offering suitable alternatives and upselling where applicable.
• Provide feedback on fulfillment process issues to relevant stakeholders to support continuous improvement.