Store Supervisor- Pan Africa Shopping Centre

homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.

What you will love doing in this role

Sales Support & Showroom Productivity

• Support the Showroom Manager in driving sales performance and showroom productivity.
• Ensure daily sales activities are executed in line with targets and promotional priorities.
• Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
• Assist in the execution of promotions, campaigns, and product changes as instructed.

Operational Execution & Internal Controls

• Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
• Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
• Conduct routine checks to identify risks, non-compliance, or process gaps and escalate to the Showroom Manager.
• Support the implementation and tracking of corrective action plans.

Stock Management

• Support efficient stock control to ensure the right stock is available at the right time.
• Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
• Conduct and support cycle counts, stock counts, and stocktakes as required.
• Monitor and report stock variances, damages, and risks timeously.
• Ensure stockrooms are organised, clearly labelled, and maintained to company standards.

Cash Handling & Risk Control

• Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
• Assist with monitoring cash flow between POS, safes, and banking processes.
• Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
• Support actions to reduce cash exposure and mitigate security risks.

People Supervision & Training Support

• Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
• Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
• Reinforce training on internal controls, operational standards, and risk awareness.
• Provide guidance and on-the-job coaching to improve efficiency and compliance.

Reporting & Administration

• Compile and submit accurate operational, stock, and compliance reports as required.
• Maintain accurate records and documentation to support audits and governance reviews.
• Escalate operational issues, risks, or trends timeously to the Showroom Manager.

Health, Safety & Compliance

• Ensure compliance with health and safety regulations and company standards.
• Conduct routine checks to identify hazards or risks and escalate appropriately.
• Promote a safe, compliant, and disciplined working environment.

What you’ll need to do this role

• Minimum of 5 years’ experience in a retail environment.
• Minimum of 3 years in retail administration or operations.
• Grade 12 / Matric / NQF Level 4 (minimum requirement).
• Strong understanding of stock, cash handling, and internal control processes.
• Strong computer literacy and ability to work on retail and reporting systems.

What we will love about you

• Strong attention to detail with a compliance-focused mindset.
• Organized, disciplined, and process driven.
• Confident communicator with the ability to escalate issues appropriately.
• Ability to work independently while supporting a broader team.
• Resilient, adaptable, and able to operate in a fast-paced retail environment.
• Clear credit and criminal record.

Behaviors we love

• Wow my customer
• • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
• Treat the business as my own
• • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
• Play as a team
• • Be helpful
    • Be inclusive
    • Find the fun