Strategic Buying
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Other,
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Designation: Strategic Buying
Category: MultiChoice Group
Level: Executive
Closing date: 18-Aug-2026
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
MultiChoice Group (MCG), a subsidiary of Groupe CANAL+, is a leading provider of entertainment and related consumer services. The company has an expanding ecosystem, underpinned by scalable technologies, and track record now spans almost 40 years. MCG provides video entertainment products and services through its linear and streaming platforms to millions of households across 50 countries on the African continent. Continues to grow by producing and acquiring the best local, sport and international content, offering tiered subscription packages and aggregated streaming services to its customer base. MCG’s superior technology capabilities enable it to continue innovating around distribution, digital, payment solutions and content security to offer the best customer experience across the continent. Reaching up to 100million individuals daily, the MultiChoice Group is using its scale and distribution to expand its platform to include sports betting and interactive entertainment, fin-tech services, household services (focused on internet connectivity with emergency response services) and ed-tech. Irdeto which is MCG’s technology business, provides platform cybersecurity services which protect over 6 billion devices and applications globally for some of the world’s best media and technology brands, as well as clients in the connected industries.
Purpose of the Position:
The Strategic Buyer is accountable for developing and executing sourcing and category strategies that deliver sustainable value, commercial optimisation, delivering savings, supplier innovation, risk mitigation and business continuity across assigned spend categories.
- The role leads strategic sourcing initiatives, supplier negotiations, market analysis, contract award recommendations and supplier performance management while partnering closely with business stakeholders to support MultiChoice's strategic objectives.
- The role may be assigned one or more of the following spend clusters:
- Tech & Digital cluster: Information Technology (IT) & Digital, Broadcast Technology & Control Room, Customer Reception Equipment, Content (Production Support) & Studio
- Services cluster: Professional Human Resources (HR), Facilities, Logistics and Mobility
- Marketing & Communication cluster: Marketing & Communication
- Content (Production support) and Studios
- Lead end-to-end sourcing projects, including Requests for Information (RFI), Requests for Quotation (RFQ) and Requests for Proposal (RFP)
Key Performance Objectives Tasks Category Analytics & Strategy Execution
- Build demand/spend baselines, market scans, supplier segmentation, and should cost models.
- Translate category strategy into sourcing waves with clear business cases.
- Maintain savings/risk/innovation pipeline with quarterly updates.
RFx & Negotiation
- Draft RFIs/RFPs/RFQs; define evaluation criteria (Total Cost of Ownership (TCO)/Life Cycle Costing (LCC), technical/quality weighting).
- Run structured negotiations (commercials, SLAs, service credits, exit terms).
- Recommend award decisions with transparent evaluation and governance evidence.
Contracting & Supplier Enablement
- Coordinate contracts and SOWs with Legal, securing approvals within SLA.
- Prepare award packages for Tactical Buying (catalogue content, rate cards, call off instructions).
- Ensure supplier onboarding prerequisites (insurance, certifications) are met.
Supplier Performance & Risk
- Prepare QBR packs, track KPIs and action logs.
- Escalate risks or under performance to ensure appropriate resolution.
- Coordinate corrective actions and continuous improvement initiatives.
Stakeholder Engagement & Reporting
- Align timing and scope of sourcing with business owners and effectively manage impacts.
- Track and report benefits with Finance and maintain evidence for audit purposes.
Qualifications
- Bachelor’s degree in Supply Chain/Procurement/Business or relevant discipline.
- CIPS advantageous.
- Postgraduate degree advantageous
Experience
- 5-8 years’ strategic sourcing experience in the assigned cluster’s categories.
- Experience with e-sourcing, CLM, and spend analytics.
- Proven track record in supplier relationship management (SRM) and performance monitoring.
- Experience in contract negotiation and governance, including managing complex agreements and compliance requirements.
- Exposure to risk management practices in procurement and supplier networks.
- Familiarity with market analysis and benchmarking to support category strategies.
- Experience collaborating with cross-functional stakeholders (Finance, Legal, IT, HR) to deliver sourcing outcomes.
- Knowledge of digital procurement tools and emerging technologies for process optimisation.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Found on Indeed · Posted 4 days ago