Student Support Advisor

SANTS is an accredited Private Higher Education Institution focused on initial teacher training and continued professional teacher development through a distance mode of delivery. SANTS seeks to appoint a suitable candidate as a Student Support Advisor within its Student Support Department.

Position: Student Support Advisor

Role: The Student Support Advisor is responsible for different student administration, engagement, experience and support activities within the Student Support Department (SSD). This role is a key cog that drives the different activities within the Student Support Department (SSD).

Key Responsibilities

• Be the first contact point for students through our student engagement platforms including the telephony system, student information system, email and WhatsApp.
• Build product knowledge of all SANTS activities including applications, assessments, graduations, enrolments, workplace integrated learning, etc.
• Attending to and resolving of student inquiries and complaints promptly and professionally.
• Identifying student pain-points and attend to their issues kindly and patiently.
• Assist students to navigate different student engagement platforms including the Student Information System (SIS) and the Learning Management System (LMS).
• Attend to enquiries that come through the telephony systems (inbound and outbound calls).
• Escalate complex enquiries to Senior SSD Advisors and Team Leads.
• Attend to student applications on the student applications platform as allocated by the SSD Recruitment Team Lead.
• Support the Workplace Integrated Learning team lead in administering the school placements and student/assessor pairings.
• Support the SSD Applications team lead in administering the student enrolment process.
• Involvement in graduation process including preparations and participation in all graduation related activities.
• Attend to different student administration activities as allocated by the different SSD team leaders.
• Support SSD team leaders in preparing for and rolling out graduation ceremonies.

Minimum Requirements

• Matric or NQF Level 5 qualification or B Degree (preferable) in Business Management/ Customer Service/Marketing.
• Three years' experience in student administration, support and recruitment and or customer service environment.
• Trackable experience in supporting inbound and outbound customers in a B2C environment.
• Proficiency and eloquence in English and two indigenous languages.
• Experience in working with a Student Information System and/or Learning Management System
• Experience in working with a contact centre telephony and enquiries CRM platforms
• Entry level MS Excel skills.
• Passion for customer service.
• Ambitious high performer.

Remuneration will be based on qualifications and experience in the relevant field.

Closing date: 15 August 2026

To apply, please complete the form on the link below and upload your CV via the link provided on the form.

Complete the form here: https://bit.ly/3TgmT6K

After uploading your supporting documents, please remember to return to the form and click on submit. Applications that are not submitted cannot be considered.