Success Coach

Job Advert Summary

Eduvos is looking to employ a Success Coach on a temporary basis at any of our National campuses.

Type of role:

Fixed-Term (2 months)

Purpose of the role:

The Success Coach plays a key role in driving student engagement, supporting reflection, and encouraging sustained participation in a personalised, self-directed learning programme delivered via the Reflective Learning platform. This is a short-term, high-impact role focused on student motivation, engagement monitoring, and proactive support — not academic lecturing or content delivery.

Minimum Requirements

• Bachelor’s degree in Education, Psychology, Social Sciences, or a related field. Preferred: Honours degree (NQF Level 8) in Education, Psychology, Academic Development, or related disciplines.
• At least 2–3 years’ experience in student support, academic advising, or higher education. · Preferred: Experience in flexible or distance learning models, particularly self-directed / online learning environments.

Duties and Responsibilities

Student Engagement and Support

• Guide students through their diagnostic results and help them understand their personalised learning pathways
• Facilitate reflective conversations to build confidence and normalise learning gaps
• Clearly communicate the purpose, value, and expectations of Project Level Up

Engagement Monitoring and Intervention

• Monitor student activity and progress using Reflective Learning dashboards
• Identify early signs of disengagement and initiate timely follow-ups
• Support student activation and ongoing participation throughout the programme

Communication and Motivation

• Manage student communication channels (e.g. MS Teams groups)
• Encourage participation, reinforce key messages, and celebrate student progress
• Maintain a positive and motivating student experience

Data-Informed Support

• Use platform data to prioritise interventions and guide engagement strategies
• Track student interactions and maintain accurate records of support provided

Escalation and Coordination

• Escalate risks, disengagement trends, or system-related issues through defined channels
• Work closely with the National Academic Support Lead and Reflective Learning team
• Contribute to identifying patterns and insights to support pilot success

Functional and Behavioural Competencies

Functional Competencies:

• Student Support & Engagement: Ability to provide personalised guidance, build rapport, and maintain ongoing communication with students in a self-directed learning environment.
• Enrolment & Administrative Systems: Proficiency in using Eduvos systems (myLMS, CRM, contract management) to track enrolments, escalate issues, and monitor progress.
• Learning Journey Quality Assurance: Capacity to evaluate LMS pages and content from a student perspective, identify gaps, and recommend improvements.
• Progress Monitoring & Reporting: Strong ability to track student progress, compile reports, and escalate challenges to the Start Anytime project team.
• Knowledge Base Development: Skilled in creating FAQs, guides, and multimedia resources (articles, videos) to support students. · Assessment Familiarity: Understanding of assessment structures (summative, supplementary, timelines) within flexible, self-paced learning models

Behavioural Competencies:

• Empathy & Humanness: Ability to connect with students, understand challenges, and respond with compassion and practical support.
• Accountability & Ownership: Takes responsibility for resolving issues, ensuring students feel supported, and following through on escalations.
• Problem-Solving & Innovation: Proactive in finding solutions to enrolment, assessment, or learning journey issues; demonstrates creativity in supporting student success.
• Collaboration & Communication: Works effectively with lecturers, Programme Managers, and admin teams; communicates clearly and diplomatically.
• Adaptability & Agility: Thrives in a pilot/project environment where processes are evolving; flexible in responding to new needs.
• Student-Centred Mindset: Keeps student experience at the core of decision-making and actions, acting as the “student voice” in the project. · Resilience & Professionalism: Maintains composure and professionalism in the face of challenges or high-pressure situations.