Supervisor: Imports and Exports

Job Context

We are seeking an experienced and detail-oriented Supervisor: Imports & Exports to coordinate and manage all import and export activities, ensuring the efficient, compliant, and cost-effective movement of goods. The successful candidate will oversee end-to-end import and export processes, manage freight movements, maintain regulatory compliance, and serve as the key liaison between internal stakeholders, suppliers, agents, freight forwarders, and service providers.

The role requires strong operational expertise in international trade, customs procedures, freight forwarding, and transport logistics, with a focus on accuracy, efficiency, and continuous improvement.

Key Performance Areas (KPA)

• Coordinate the full import process from receipt of shipping documents through to final delivery.
• Manage end-to-end sea freight and road freight shipments, ensuring timely and cost-effective execution.
• Handle import documentation, shipment tracking, and communication with local and international suppliers, agents, and service providers.
• Ensure compliance with import and export regulations, customs requirements, and internal company procedures.
• Arrange and obtain all necessary permits, licenses, and regulatory approvals where required.
• Coordinate and control export shipments from initiation to final delivery.
• Prepare, verify, and maintain accurate import and export documentation in accordance with regulatory and company requirements.
• Monitor shipment progress and proactively resolve operational challenges and delays.
• Verify and process freight-related invoices and supporting documentation.
• Liaise with internal and external stakeholders to provide shipment updates and address issues promptly.
• Ensure all documentation, records, and files are accurately maintained and easily accessible for audit and compliance purposes.
• Promote continuous improvement in logistics processes to enhance service delivery and operational efficiency.
• Perform other related duties as assigned.

Qualifications Required

• Diploma or Degree in Logistics, Supply Chain Management, International Trade, or a related field.
• Relevant professional certification in logistics, freight forwarding, customs compliance, or supply chain management will be advantageous.

Skills and Experience Required

• Minimum of 5 years' experience in import/export logistics, shipping, freight forwarding, customs clearance, or trade compliance.
• Experience managing international freight movements, including sea freight and road freight operations.
• Experience within FMCG, perishables, manufacturing, or regulated goods environments will be advantageous.
• Proven experience coordinating multiple shipments and managing complex logistics activities.

Technical Skills

• Strong knowledge of import and export regulations, customs procedures, and trade compliance requirements.
• Sound understanding of local and international trade documentation and shipping processes.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience using ERP systems such as Business Central or similar platforms.
• Knowledge of shipment tracking systems and logistics management tools.

Competencies

• Strong attention to detail and high levels of accuracy.
• Excellent organizational and document management skills.
• Effective communication and stakeholder management capabilities.
• Strong problem-solving and analytical skills.
• Ability to proactively manage issues and implement corrective actions.
• Excellent time management skills with the ability to manage multiple priorities and deadlines.
• Commercial awareness and strong cost-control mindset.
• High level of ownership, accountability, and professionalism.
• Commitment to operational excellence and continuous improvement.
• Growth-oriented mindset with a strong drive to deliver quality results.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.