Supervisor IT Infrastructure Services

Faculty Support / Admin Department Department Cape Peninsula University of Technology -> Information and Communication Technology Services (ICTS) -> Client Support Services (CSS) Campus/ Location Bellville Campus - Bellville, Cape Town, WC ZA (Primary)

Job Type Permanent Occupational Function Support / Admin Number of Positions 1 Annual Salary Package (incl. Medical Aid rate based on principal member only) To be confirmed Advert Closing Date 12/7/2026 Job Purpose Lead a team responsible for the administration, governance, and optimization of Microsoft 365 (with a strong emphasis on A5 licensing), backend tenant operations, and critical university application ecosystems (student information systems, LMS, research/admin platforms). Ensure secure, reliable service delivery aligned to cybersecurity best practices and institutional policies. Drive continuous improvement, incident resolution, and stakeholder satisfaction.

Job Knowledge, Skills and Experience

• Bachelor’s degree in Information Systems/Computer Science/Computer Systems Engineering or BTech in Information Technology
• At least five (5) years’ experience in Microsoft 365/Office 365 administration, including A5 licensing management, of which two (2) years in a team leadership role
• Experience in supporting higher education or large enterprise applications (LMS)
• Microsoft 365 admin center, Exchange/SharePoint/Teams admin, Entra ID (Azure AD), Intune, PowerShell for M365 and Graph API basics
• Licensing models (A1/A3/A5) with cost/feature implications; group-based licensing; governance
• Security: Conditional Access, MFA, DLP, Defender for Office 365, Identity Protection, ATP, audited logging
• Familiarity with higher education systems (e.g., PeopleSoft/Banner/SITS; Moodle/Canvas/Blackboard; student portals)
• ITSM tools (ManageEngine or equivalent), frameworks (ITIL v3/v4) and, reporting (Power BI advantageous)
• Defender, Purview (DLP/Compliance), Sentinel exposure advantageous

Key Performance Areas / Principal Accountabilities Microsoft 365 Administration & Licensing (A5)

• Administer Microsoft 365 tenant (Exchange Online, SharePoint Online, OneDrive, Teams, Azure AD/Microsoft Entra ID, Intune)
• Oversee A5 licensing assignments, lifecycle management, cost optimization, and compliance (audits, true-ups)
• Implement and maintain security baselines (MFA/conditional access, DLP, Safe Links/Attachments, Defender suite)
• Manage service configurations, feature rollouts, governance policies, and change control

University Applications Support

• Oversee operational support for core academic and administrative systems (e.g. LMS, timetabling, admissions, research systems)
• Coordinate incident, problem, and request fulfilment processes with vendors and internal teams
• Ensure integrations with Microsoft 365 services are stable, secure, and performant

Cybersecurity & Compliance

• Enforce and monitor security posture: identity/access management, privileged access controls, data classification & protection
• Collaborate with InfoSec on risk assessments, vulnerability remediation, and incident response
• Maintain documentation, SOPs, and evidence for internal/external audits and regulatory obligations (e.g., POPIA)

Team Supervision, Development & Service Delivery

• Supervise and mentor a team; conduct performance reviews, skills development
• Own SLAs/OLAs, service KPIs, and customer satisfaction metrics; lead problem management and root cause analysis
• Plan capacity, on-call rotations, and escalation processes. Champion a culture of accountability and continuous improvement

Projects & Stakeholder Management

• Lead and coordinate M365, endpoint, and application enhancement projects (rollouts, migrations, integrations)
• Engage faculties, departments, and administrative units to understand needs and prioritise work
• Produce reports, dashboards, and recommendations for leadership

Competencies

• Strong expertise in Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) including user administration, policies, and compliance
• Ability to manage and support enterprise applications, ensuring availability, reliability, and alignment with business needs
• Proven capability to lead complex incident resolution, root cause analysis, and escalation management of Microsoft 365 and related systems
• Understanding of IT service management (ITIL principles), including incident, problem, and change management processes
• Ability to supervise, mentor, and develop support staff, allocate workload, and drive performance
• Strong customer focus with the ability to engage users, translate technical issues, and ensure service excellence
• Working knowledge of infrastructure components (AD/Entra ID, networking, devices) and how they integrate with Microsoft 365 services
• Understanding of Microsoft 365 security, identity management, data protection, and governance controls
• Ability to coordinate system changes, updates, and deployments with minimal disruption to services
• Strong skills in maintaining documentation, reporting, and driving process improvements and service optimisation

General Information Closing Date: 12 July 2026

For enquiries and assistance with your online application, please email Mrs Busi Soldaat, (Human Capital Department) email: [email protected]

NB: PLEASE NOTE THAT THIS SYSTEM DOES NOT ALLOW APPLICANTS TO UPLOAD CVs. IT IS THUS IMPORTANT THAT APPLICANTS COMPLETE ALL SECTIONS COMPREHENSIVELY AS FAILURE TO DO SO MIGHT DISADVANTAGE YOU. PLEASE UPDATE YOUR APPLICATION ON THE SYSTEM WITH THE LATEST INFORMATION AS THIS WILL BE THE ONLY CRITERIA USED FOR EVALUATION OF YOUR APPLICATION BY OUR PANEL.

The Cape Peninsula University of Technology is committed to Employment Equity and aims to attract and retain talented individuals to achieve our equity objectives and therefore, people from the designated groups, including those with disabilities are encouraged to apply. Preference will be given to applicants whose appointment contributes towards the achievement of demographic representation. We reserve the right not to make an appointment.