Supervisor - Tracking

Supervisor - Tracking

MSC is the trusted transportation partner and shipping company for numerous companies the world over. We pride ourselves on being a global container shipping company that delivers tailored solutions designed to meet the specific needs of each of our customers, regardless of cargo type, or destination, we offer versatile solutions that cover air, land, and sea. When we combine this with our global port coverage and extensive equipment availability means, we can deliver a professional, efficient shipping service, tailored to the specific needs of your business.

WHO WE ARE

Our values are the beating heart of our business, they are the cornerstone of our Company, supporting our vision, shaping our culture, and establishing our future direction.

• We are a Family Company
• We have Passion
• We are in Continuous Evolution
• We Care for People
• We believe in Equal Opportunities

These values are our guiding light. They set a clear path for us to follow; they help us grow together and they provide us all with the spirit of success.

Duties & Responsibilities

Depot Operations

• Plan and maintain depot tracking rosters to ensure adequate staffing and operational coverage.
• Attend to and resolve gate reconciliation queries timeously.
• Monitor and update all tracking amendments to maintain accurate system records.
• Compile and distribute daily stock reports for management review.
• Manage and control staff leave and sick leave schedules.
• Capture releases onto the Depot Management System
• Monitor stock levels and allocations
• Oversee the OVD Tracking System
• Attend meetings regarding system implementation
• Assist in investigating any abnormal occurrences (theft / losses)
• Assisting with Depot related issues after hours
• Supervise and ensure that Monthly and weekly Cognos Report is correct.
• Ensure that Monthly and weekly timeously and accurate Invoicing.

Reports

• Daily Depot Stock Report
• Reefer Stock Report
• Quarterly Depot Stock Takes

Customer Service

• Respond promptly and professionally to client tracking queries.

Adhoc

• Perform general administrative duties, including typing, filing, and updating organisational charts.
• Carry out any lawful and reasonable instructions issued by your manager.

Desired Experience & Qualification

Min Requirements

• Grade 12 / Matric (a relevant tertiary qualification in Administration or Logistics will be advantageous).

• Minimum of 3–5 years’ experience in an administrative or supervisory role within a logistics, transport, or container depot environment.

• Strong knowledge of container tracking systems and related operational processes.

• Proficient in MS Office Suite (Excel, Word, Outlook) and general administrative systems.

• Excellent communication and organisational skills with strong attention to detail.

• Ability to manage staff, prioritise tasks, and work effectively under pressure.

Our company provides equal employment opportunities (EEO),taking into account local equity laws, to all employees and applicants for employment and prohibits unfair discrimination with regards to race, color, religion, sex, national origin, age, disability, or genetics.