Support Engineer (iOCO0074)

As a 2nd Line Application Support Consultant, you will provide critical application support to minimize service disruptions and facilitate smooth operations. Your primary responsibility is to ensure that supported applications operate efficiently and effectively.

What you'll do:

• Provide second-line application support to enable end-users to utilize systems effectively
• Collaborate with system administrators, database administrators, network engineers, developers, and testers to monitor and resolve issues
• Write queries and script updates for maintenance and support
• Maintain both production and staging environments
• Promote a DevOps culture across development, UAT, and production stages
• Investigate and resolve performance-related issues affecting user experience
• Answer incoming calls from Dealers and log incidents on Managed Engine ticketing tool

Your Expertise:

• Minimum of 4 years’ experience in Application Support
• Exposure to SQL and Application Development
• Strong problem-solving skills
• Excellent verbal and written communication
• Proficiency in SQL scripting
• Experience in the automotive industry is a plus
• In-depth knowledge of Microsoft Server, SQL, and IIS Web Services
• Keen interest in current trends in software development and testing
• Understanding of common software failures and troubleshooting techniques
• Knowledge of ITIL process management and continuous improvement

Qualifications:

• Matric
• Relevant industry certifications
• Formal qualifications such as ITIL are advantageous

Other information applicable to the opportunity:

• Contract position
• Location: Johannesburg

Why work for us?

Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.?

You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.?

Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.?

By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.?

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.