Switchboard Operator Admin (Hay Level 10 Internal and External)

Job Purpose

• Operate the telecommunications system in compliance with all relevant policies and procedures, and in line with required protocol for upholding Necsa’s image, as well as general office administration to Strategic Exco and NVC.

Key Performance Areas

Operate the telephone exchange in a professional manner.

• Speedy answering, exchange and transfer of calls to receiver.
• Assist external callers to get hold of the correct person, if uncertain.
• Handling of difficult clients.
• Record keeping of private calls (internally).
• Keep records of all numbers that is not authorised by management.
• Assist employees to get hold of land and cell lines.

Strategic Exco Communication Support.

• Agenda management.
• Coordinate presentations according to final agenda and screen it during Strategic Exco meeting.
• Meeting administration.
• Action tracking.

General office administration while supporting educational and outreach activities.

• Assist in coordination of logistics for tours, events and outreach programmes.
• Handle filing, data entry and general office administration.
• Support staff with reports, correspondence and documentation.

Competence & Knowledge Sharing

• Memory
• Organisational Alertness
• Communication
• Judgement and Decision Making
• Diversity Awareness
• Teamwork
• Trust and Credibility (Ethical Behaviour
• Computer literate in MS Office

Job Requirements

Key Knowledge & Skills

• Knowledge of Corporate
• Communication and other relevant policies, processes and procedures.
• Knowledge of the Siemens and Intranet systems.
• Understanding of the required communications protocol in upholding Necsa’s image.
• Knowledge of the organisation’s various divisions and departments, and key individuals and contact persons.
• Basic knowledge of Microsoft Office programme e.g Word, Excel & Outlook.
• An essential requirement is the ability to deal with conflict and crises management skills. Ability to work independently.

Competencies (Job Specific and Behavioral)

• Analytically orientated
• Service and Client orientated Systems and compliance orientated
• Pragmatism and professionalism
• Problem-solving
• Working with minimal supervision
• Demonstrate excellent organization skills
• Ability to prioritize tasks and solve problems while working under pressure and meet deadlines
• Creates a strong spirit of teamwork and co-operation
• Capable to effectively communicate and liaise with all levels of staff and management

Qualifications and Experience:

Minimum Qualifications:

Grade 12 with Certificate in Reception / Front Office studies / Generic or Office Management.

Minimum Experience:

Minimum 3 years’ experience in telecommunications, specifically operation of a switchboard in a corporate environment and/or administrative duties.

Closing date: 03 August 2026.

CONTACT PERSON

Mr. Kemisetso Digama

Tel: 066 156 8987

Important: Necsa Group is an equal opportunity employer committed to the principles of the Employment Equity Act. In filling this position, preference may be given to suitably qualified candidates from designated groups, in line with the organisation’s Employment Equity objectives.

By applying for this position, applicants acknowledge and consent to Necsa Group conducting the necessary pre-employment checks. These may include verification of educational qualifications, employment history, and, where relevant to the position, criminal and credit checks through registered credit bureaus and/or the South African Police Service, particularly for roles involving trust, honesty, or the handling of cash and finances.

Necsa Group reserves the right to withdraw this advertisement at any time prior to the closing date. Furthermore, the organisation reserves the right not to make an appointment should a suitable candidate not be identified.

GENERAL:

Should you not hear from us within 30 days of the closing date, please consider your application unsuccessful.