Switchboard Operator (Switchboard Operator)
Vineyard, Oude Werf and Stellenbosch Hotels by Petousis
Cape Town, Western Cape
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Job description
Vineyard Home
Oude Werf Home
Switchboard Operator (Switchboard Operator)
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Overview Reference Switchboard Operator
Salary ZAR0 - ZAR0/month + 0
Job Location South Africa -City of Cape Town -Cape Town -Newlands
Job Type Permanent
Posted Thursday, September 10, 2026
Closing date 21 Sep 2026 21:59
Switchboard Operator | Newlands, Cape Town (Monthly Paid) This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.
The Switchboard Operator ensures all incoming calls are directed to the correct extensions/Departments and assist Guests with all Outgoing Calls. To ensure Emergency procedures are adhered to and follow the instructions from the Evacuation Wardens. Handle all guests’ parcels and ensure they are charged correctly and dispatched.
Key Accountabilities
- All incoming calls answered within prescribed service standards
- Accurate routing of calls to correct departments or extensions
- Zero missed or incorrect wake-up calls
- Timely and accurate recording and delivery of guest messages
- Correct escalation of emergency and after-hours calls
- Up-to-date switchboard logs and communication records
Minimum Requirements
- Matric Required (National Senior Certificate NQF 4)
- 2 years hotel Front Office or switchboard experience
- Experience operating multi-line telephone systems
- Basic knowledge of hotel departments and services
- Ability to work shifts, weekends, and public holidays
- Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.
Key Competencies
- MS365, Opera.
- Multi-line switchboard / PBX operation control
- Call prioritisation during high-volume periods
- Wake-up call scheduling and monitoring accuracy
- Message capturing and relay precision
- Voice clarity, tone control, and call etiquette
- Emergency call recognition and escalation awareness
- Rapid information retrieval (extensions, services, staff on duty)
- Confidential handling of guest and internal information
- Client-focused
- Cooperation
- Performing under Pressure
- Accuracy
- Structuring
- Service-oriented
- Listening Skills
- Situational Awareness
Employment Equity Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.
Why Apply?
- An empowering work environment.
- A remuneration package including retirement & other benefits.
- 21 working days leave per annum.
- Training and development opportunities.
Closing Date Please apply by no later than 21 September 2026 Contact information
Caroline Naidoo
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Found on LinkedIn · Posted 2 weeks ago · Last checked 2 weeks ago
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Found on LinkedIn · Posted 2 weeks ago
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