System Support Analyst

Introduction

This position will be based at the Head Office in Woodmead.

Description

This role will be responsible to carry out the SQL Software Developer functions and provide Solution & Database Support

Duties and Responsibilities

Solution Support

• Contribute to the training and guidance of end-users
• Contribute to the development of operational reports and data ingress pipelines
• Interpret, write, and communicate applicable sections of User Requirement Specifications (URS)
• Intermediate knowledge of information systems programming and system analysis
• Troubleshooting, fault-finding and analysis on systems
• System configuration, user management and RBAC
• Data collection, extraction and representation skills
• Able to implement minor changes in software solutions
• Installation and maintenance of software packages

Information System Design & Development Skills:

• Sound knowledge of T-SQL for Microsoft SQL Server
• Sound knowledge of entity relationship modelling of database design
• Sound knowledge of optimal database design for query performance, robustness, maintainability
• Sound knowledge of enterprise data flows across various silos and data warehousing
• Knowledge of enterprise systems

o ERP systems such as Sage

o Laboratory information management systems (LIMS)

o Computerised maintenance management systems (CMMS) such as Pragma Onkey

• Assist Users to extract data from database and be able in writing basic to intermediate SQL Queries
• Be able to assist with writing of User Requirement Specifications
• Knowledge in Microsoft software development technologies and scripting tools such as SQL, PostGres, C#, Vue.js will be advantageous

Communication:

• Provide expertise, analysis, and advice to team members as needed
• Create technical documentation of a presentable high standard
• Communicate effectively with management, team members and stakeholders

Beneficial:

• Understanding of mineral processing and operate and maintain services
• Interest in the full life cycle of MIS systems and the impact/future of AI integrations
• Interest in building solutions in the OT space and providing insights to complex operations

Qualification Requirements

• Matric (Grade 12) or an equivalent qualification registered at NQF Level 4, including relevant NATED qualifications such as the N3 Certificate.
• University Degree or Diploma in Computer Science: Information Systems / Engineering

Experience and Skills Requirements

• Minimum 3 years’ experience in database development and relational database design and development, preferably within the mining industry or related engineering industries
• Minimum 2 years’ experience in software development and support, utilising Microsoft technologies
• Experience in business intelligence/operational intelligence report development will be advantageous
• Planning, scheduling and organising skills
• Analytical with attention to detail
• Demonstrate sound skills in:

o Planning

o Design

o Implementation

o Time management.

o Risks identification

• Receptive to customer needs and requirements