Systems Administrator
Advtech
Johannesburg, Gauteng
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
Job Purpose:
The System Administrator is accountable to co-ordinate, plan and schedule the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on-the-job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liaises with staff to achieve effective problem resolution.
Duties & Responsibilities:
Service Desk Support
- Deal with escalated tickets and queries
- Resolve high level incidents
- Report on issues and trends experienced
- Document new findings on service desk
Infrastructure Support
- Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up-time requirements and ensure that systems are running optimally
- Install new servers when required
- Coordinate the deployment of systems and infrastructure within the campus
- Diagnose and troubleshoot where applicable and escalate to necessary internal or external parties
- Fulfill appropriate access requirements for new users
- Interact and liaise with vendors or service providers for support and troubleshooting, where necessary
- Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order
Software and Hardware Support
- Diagnose and troubleshoot hardware and software issues that are escalated from ICT Support
- Maintain campus software licences and ensure that campus equipment is licensed correctly
- Apply critical and security updates to servers and workstations.
ICT Project Support
- Arrange and facilitate training for new technologies to campus staff
- Build IT venues as per special projects and campus requirements
- Implement and deploy vulnerabilities as per Group AIT requests
People Management
- Driving a high-performance culture by taking accountability for an effective and well-articulated performance management process
- Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
- Providing strategic guidance in the implementation of human resources policies, procedures and practices
- Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
- Builds a robust, effective leadership pipeline, succession, and capacity.
Minimum Requirements:
Qualifications
Minimum
- NQF Level 5 Qualification – Higher Certificate in Information Technology
- ITIL Foundations Certificate
- Industry qualification – e.g. MCSE Advantageous
Advantageous
- NQF Level 6 Qualification – Diploma in Information Technology
Experience
Minimum
- 2 years ICT Support / Service Desk Agent experience or similar
Advantageous
- 1 year Experience in an educational institution
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Johannesburg?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 2 weeks ago