Systems Administrator / Infrastructure Specialist

Introduction

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!

Toys R Us and Babies R Us are well established international brands.

Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, Botswana and Zambia, as well as an ALL NEW AWWWESOME online store.

The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value! Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Then we are looking for a Systems Administrator / Infrastructure Specialist who would like you to join our team!!

Role Purpose

The Systems Administrator ensures the stability, security, and efficiency of the company’s IT infrastructure. This role manages servers, networks, storage, endpoints, and business-critical applications, acting as the technical backbone of the IT department. Working closely with managed service providers (MSPs), the Systems Administrator ensures business continuity across all locations.

Key Responsibilities

• Infrastructure Management – Dell servers, Windows Server 2022, VMware, Hyper-V, Synology NAS.
• Backup & Recovery – Veeam, patching, DR planning.
• Network & Security – Meraki firewalls, HP InstantOn switches, Cambium Wi-Fi, VPNs, SOC & SIEM alerts, Datto EDR.
• Endpoint & Device Management – PCs/laptops, Epson/Zebra/Lexmark/HP printers, barcode scanners, Sunmi & Zebra Android devices, POS peripherals.
• Cloud & Collaboration – Microsoft 365 administration (Azure AD, Exchange Online, SharePoint, OneDrive, Power Platform).
• Monitoring & Continuity – ERP, POS, ecommerce, and finance systems uptime.
• Documentation & Governance – ITGlue, SharePoint, compliance support.

Support Coverage & Travel Requirement

• Standby support: Participation in a scheduled standby roster for evenings and weekends.
• Mandatory Saturdays: Two Saturdays per month (8:00am – 2:00pm, onsite) scheduled in advance by the Head of IT.
• Travel: Required to travel to stores and offices within South Africa and neighbouring countries to provide onsite IT support, project implementations, and system upgrades.
• These requirements are part of the role’s standard duties and are not eligible for overtime or additional allowance.

Skills & Qualifications* 5+ years in Systems Administration or IT Infrastructure.

• Strong knowledge: Windows Server, Active Directory, Azure AD, VMware/Hyper-V.
• Networking fundamentals (Meraki/HP switches, firewalls, Wi-Fi).
• Veeam backup, endpoint and device support experience.
• Familiarity with SOC/SIEM tools and IT security principles.
• Excellent troubleshooting, documentation, and communication skills.
• Willingness to travel regularly for store/site support.