Systems Administrator, Server & Infrastructure (Remote)

Systems Administrator, Server & Infrastructure (Remote)
Tech Guru - IT for Accounting Firms
Why This Role Exists

At Tech Guru, we empower accounting firms with secure, high-performance IT that just works. As our Server & Infrastructure Systems Administrator, your mission is to own the reliability and security of the server, virtualization, and identity layers across our clients, all while living our core values of Caring, Accountable, Responsive, and Empathetic service.This is the deep-infrastructure seat.

You live in Windows Server, Hyper-V, RDS/AVD, Active Directory, and Entra ID, and you make sure the foundation everything else sits on never wobbles.

What Success Looks Like (Outcomes)

• Near-Zero Server Downtime: Reduce critical server-side incidents for assigned clients to under 1 per quarter through proactive monitoring, scripting, and remediation.
• Patch & Backup Assurance: Keep server patch compliance above 95 percent, verify backup success daily, and prove recoverability with tested restores and documented DR runbooks.
• Healthy Virtualization Estate: Keep Hyper-V hosts and RDS/AVD session environments tuned, capacity-planned, and free of resource contention.
• Hardened Foundation: Secure the server, Active Directory, and Entra layers to SOC 2 and FTC Safeguards expectations, with least-privilege and clean audit evidence.
• Build Standardization: Design, document, and maintain gold images and deployment pipelines so server and session-host builds are repeatable and consistent.
• Process Mastery: Create or update at least two Core Process documents each quarter, each simpler than its predecessor.

Day-to-day Responsibilities

• Build, patch, monitor, and remediate Windows Server (2019, 2022, 2025) and Hyper-V hosts.
• Administer Active Directory, Entra ID, Group Policy, DNS, DHCP, certificate services, and file/print roles.
• Stand up, tune, and troubleshoot RDS and Azure Virtual Desktop session farms (connection brokers, session hosts, profile management).
• Own server backup and disaster recovery (Ninjaone backup), including periodic restore testing.
• Design and maintain gold images and automated deployment strategy for server and session-host environments.
• Manage Dell server hardware lifecycle: firmware, iDRAC, RAID, and warranty/health.
• Resolve SQL connectivity and named-instance issues for accounting application stacks.
• Investigate complex server-side escalations and coach frontline techs on prevention.
• Generate concise, client-ready server health reports that feed quarterly business reviews.

Core Values in Action

• Caring: You treat every server estate as if it were your own.
• Accountable: You own uptime outcomes, celebrate wins, and learn fast from misses.
• Responsive: You communicate early and often, never leaving teammates or clients guessing.
• Empathetic: You remember that behind every host is a firm trying to serve its clients.

Must-have Qualifications

• 5+ years administering Windows Server in an MSP or similar high-volume environment.
• Hyper-V management including command-line and PowerShell scripting.
• Strong Active Directory and Entra ID administration: GPO, DNS, DHCP, certificates.
• Proven PowerShell skills for build automation, patching, and reporting.
• Hands-on RDS, terminal server, or AVD session-host experience.
• Backup and DR experience with at least one of Datto, Cove, or equivalent.
• Excellent spoken and written English, comfortable supporting US-based clients.

Nice to Have

• Dell server and iDRAC experience, including troubleshooting via CLI.
• SQL Server administration and connectivity troubleshooting.
• Experience supporting accounting or other compliance-heavy industries.
• Certifications such as AZ-104, MCSA/MCSE, or CompTIA Security+.

What We Offer

• Fully remote.
• Professional development and paid training.
• Flexible schedule built on trust and outcomes, not timeclock punching.
• A caring, values-driven culture that celebrates wins and supports life outside work.

Our DEI Pledge
Tech Guru is committed to building a diverse, equitable, and inclusive workplace where every team member feels valued and empowered to contribute. We welcome applicants of any race, ethnicity, gender identity, sexual orientation, religion, age, socioeconomic background, disability status, or veteran status. If you share our passion for great IT and great people, we encourage you to apply, even if your resume does not tick every box

How to Apply
Upload your resume and a short cover letter on Indeed describing one measurable result you achieved by automating or standardizing a server or virtualization process.

Application Question(s):

• What's your salary expectation?
• Do you have a notice period?

Experience:

• Windows Server : 5 years (Required)
• Hyper V : 3 years (Required)
• Active Directory: 3 years (Required)
• PowerShell: 2 years (Required)
• Server Backup (Ninjaone Backup): 2 years (Required)

License/Certification:

• CompTIA (Preferred)

Work Location: Remote