Systems & Data Administrator

About the Role

The successful candidate will play a key role in ensuring system stability, data integrity, business continuity and user support while helping drive digital transformation initiatives across the organisation.

Key Responsibilities

Systems Administration

·        Administer and support Microsoft 365 environments.

·        Manage user accounts, permissions and security policies within Microsoft Entra ID.

·        Support SharePoint, Teams and related Microsoft services.

·        Maintain system documentation, configuration records and procedures.

·        Monitor system performance and proactively address issues.

Data & Reporting Administration

·        Administer SQL Server and MySQL databases.

·        Support data integrations between multiple business systems.

·        Assist with Power BI reporting, dashboards and data validation.

·        Monitor data quality, consistency and integrity.

·        Perform database maintenance, backups and restore testing.

Business Systems Support

·        Support retail, POS and eCommerce-related systems.

·        Liaise with internal stakeholders and external vendors to resolve technical issues.

·        Investigate and troubleshoot system integration issues.

·        Assist with testing and deployment of new features and enhancements.

User Support

·        Provide second-line support to Head Office and franchise users.

·        Assist with onboarding and offboarding processes.

·        Support end-user hardware, software and connectivity issues.

·        Deliver basic user training where required.

Security & Governance

·        Assist with cybersecurity initiatives and compliance requirements.

·        Monitor backups and disaster recovery processes.

·        Support business continuity planning and testing.

·        Ensure adherence to IT governance and security standards.

Minimum Requirements

Qualifications

·        Diploma or Degree in Information Technology, Computer Science, Information Systems or related field.

·        Relevant Microsoft certifications advantageous.

Experience

·        Minimum 3-5 years' experience in Systems Administration.

·        Experience supporting Microsoft 365 environments.

·        Experience working with SQL databases.

·        Experience troubleshooting integrations and business applications.

·        Proven experience supporting business users in a multi-site environment.

Technical Skills

·        Microsoft 365 Administration

·        Microsoft Entra ID

·        SharePoint Online

·        Microsoft Teams

·        SQL Server

·        MySQL

·        Power BI

·        Windows Server

·        Networking fundamentals

·        Backup and disaster recovery processes

Highly Advantageous

·        Retail or franchise business experience.

·        POS systems experience.

·        eCommerce platform experience.

·        WooCommerce experience.

·        Power Platform experience.

·        Power Automate exposure.

·        Data analytics and reporting experience.

·        Vendor management experience.

Personal Attributes

·        Takes ownership and accountability.

·        Is analytical and detail-oriented.

·        Enjoys solving problems.

·        Can communicate effectively with both technical and non-technical users.

·        Is organised and able to manage multiple priorities.

·        Has a passion for technology and continuous improvement.

What Success Looks Like

·        Improve system stability and support processes.

·        Enhance reporting accuracy and availability.

·        Strengthen Microsoft 365 administration and governance.

·        Improve IT documentation and operational procedures.

·        

Assist in supporting ongoing digital transformation initiatives across the business.