Tailor

Company: Crisp and Clean
Position: Tailor / Alterations Assistant
Working Hours: Monday to Friday, 08:00–17:00, including Public Holidays

POSITION PURPOSE

Crisp and Clean is looking for an experienced, skilled and customer-focused Tailor / Alterations Assistant to join our team.

The primary responsibility of the position is to provide high-quality clothing alterations and repairs to our customers. The successful candidate will also form part of the broader store team and will be expected to assist with laundry processing, sneaker cleaning and customer service when required.

We are looking for someone who takes pride in their workmanship, works accurately and efficiently, treats customers and their garments with care, and has a positive “can-do” attitude.

KEY RESPONSIBILITIES1. Tailoring, Alterations & Repairs

• Perform professional alterations and repairs on customer garments.
• Alter and repair trousers, jeans, jackets, dresses, skirts, shirts, blouses and other garments.
• Shorten and lengthen garments, sleeves and hems.
• Take in or let out garments where possible.
• Replace and repair zips, buttons, hooks and other garment fittings.
• Repair seams, tears, holes and damaged garments.
• Perform both machine sewing and hand sewing as required.
• Take accurate customer measurements and correctly mark garments for alterations.
• Assess garments and advise customers on what alterations or repairs are possible.
• Ensure alterations are neat, accurate and completed to a professional standard.
• Check completed work before garments are returned to customers.
• Complete work within agreed customer turnaround times.

2. Customer Service

• Assist customers in a friendly, professional and helpful manner.
• Discuss alteration requirements with customers and ensure instructions are clearly understood.
• Provide practical advice regarding alterations and repairs.
• Assist with receiving and processing customer orders at the front counter when required.
• Handle customer garments carefully and respectfully at all times.
• Help resolve customer queries professionally and escalate issues when necessary.
• Be willing to go the extra mile to provide excellent customer service.

3. Laundry & Store Operations

When not occupied with tailoring work, the successful candidate will be expected to assist the store team with general operations, including:

• Spotting and pre-treating garments before cleaning.
• Sorting and preparing laundry for processing.
• Loading and unloading washing machines and dryers.
• Assisting with folding, packing and preparing completed customer orders.
• Cleaning and processing sneakers according to Crisp and Clean procedures.
• Receiving and processing customer orders.
• Assisting with general store duties when required.
• Maintaining a clean, organised and professional working environment.

4. Sewing Equipment & Work Area

• Operate sewing machines safely and correctly.
• Perform basic maintenance and cleaning of sewing machines.
• Identify equipment problems and report faults before they cause further damage.
• Keep sewing equipment, tools and the tailoring work area clean and organised.
• Ensure needles, scissors, measuring equipment and other tools are stored safely and correctly.

5. Tailoring Stock Management

• Monitor tailoring materials and consumables.
• Maintain appropriate stock levels of thread, needles, zips, buttons and other commonly used materials.
• Inform management when stock needs to be replenished.
• Use materials responsibly and minimise unnecessary waste.
• Keep tailoring stock and supplies organised and secure.

MINIMUM REQUIREMENTS

• Minimum 5 years' practical tailoring and clothing alteration experience.
• Proven ability to alter and repair a wide variety of garments, including trousers, jackets and dresses.
• Competent in operating and maintaining sewing machines.
• Strong hand-sewing skills.
• Ability to take accurate measurements and correctly mark garments for alteration.
• Good understanding of different fabrics, garment construction and appropriate alteration techniques.
• Strong attention to detail and commitment to quality workmanship.
• Able to work independently and manage multiple customer jobs and deadlines.
• Comfortable performing laundry, sneaker-cleaning and other store duties when required.
• Comfortable working directly with customers.
• Able to communicate clearly and professionally.
• Reliable, punctual and trustworthy.
• Able to work Monday to Friday, 08:00–17:00, including Public Holidays.

PERSONAL ATTRIBUTES

The successful candidate should be:

• Customer focused – friendly, approachable and professional.
• Quality driven – takes pride in producing neat, accurate work.
• Detail orientated – understands that small mistakes can damage a customer's garment.
• Reliable – arrives on time and can be depended upon.
• Productive – works efficiently while maintaining quality.
• Responsible – treats customer garments, equipment and stock with care.
• Flexible – willing to assist wherever required within the store.
• Team orientated – works positively with other members of the Crisp and Clean team.
• Solution focused – looks for ways to solve problems rather than reasons why something cannot be done.
• Positive and proactive – approaches work with a strong “can-do” attitude.
• Service minded – willing to go the extra mile for customers.

PERFORMANCE EXPECTATIONS

Performance in the role will be assessed primarily on:

• Quality and accuracy of alterations and repairs.
• Customer satisfaction.
• Ability to complete work within promised turnaround times.
• Productivity and reliability.
• Care taken with customer garments.
• Proper use and maintenance of sewing equipment.
• Control of tailoring materials and stock.
• Contribution to laundry and general store operations.
• Teamwork, attitude and willingness to assist.
• Compliance with Crisp and Clean operating standards and procedures.

Important: This is a hands-on, multi-functional store position. While tailoring and alterations are the primary responsibility, the successful candidate must be willing to assist with laundry processing, sneaker cleaning, customer service and other store activities whenever required.

Pay: R4 000,00 - R10 000,00 per month

Work Location: In person