Talent Acquisition Partner

UnifyCX is looking for an extraordinary Talent Acquisition Partner to join our motivated and ambitious team in Durban. Location: Durban, South Africa Shift: Night Shift

What Will You Do?

The Talent Acquisition Partner will play a key role in meeting our aggressive hiring goals for 2026. This position will focus on sourcing, screening, and hiring over 200 Customer Service Representatives for our call center operations. The ideal candidate will bring experience in high-volume recruitment and thrive in a fast-paced, deadline-driven environment. Key Responsibilities

• Manage the full-cycle recruitment process for call center agent roles, including sourcing, screening, interviewing, and extending offers.
• Partner with Talent Acquisition leadership and hiring managers to understand workforce needs and adjust strategies as required.
• Develop creative sourcing strategies to attract top talent quickly in a competitive market.
• Screen large volumes of applicants daily to identify candidates who align with UnifyCX’s customer service excellence standards.
• Coordinate and conduct virtual or onsite interviews and hiring events as needed.
• Ensure timely communication with candidates to maintain a positive candidate experience and reduce time-to-fill.
• Track recruitment metrics and provide regular updates on hiring progress toward the 200+ agent goal.
• Support onboarding processes in partnership with HR and Operations to ensure seamless transitions from hire to Day 1.

Who are you?

Our ideal candidate is an experienced high-volume recruiter who thrives in fast-paced, deadline-driven environments. They bring strong sourcing skills, excellent communication, and a proven ability to deliver results under pressure. With a passion for connecting talent to opportunity, they are highly organized, adaptable, and ready to help us meet ambitious hiring goals.

Qualifications

• 2+ years of high-volume recruitment experience (call center/BPO industry preferred).
• Proven ability to meet or exceed hiring targets under tight deadlines.
• Strong sourcing skills across job boards, social media, and other channels.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Familiarity with ATS systems and recruitment tools (experience with Paycor Recruiting a plus).

Who We Are: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.