Talent Acquisition Specialist

Talent Acquisition Specialist

Job Summary

We are seeking a motivated and detail-oriented Junior Recruiter to support the recruitment of call centre professionals. The successful candidate will assist with sourcing, screening, interviewing, and coordinating candidates throughout the recruitment process while ensuring an excellent candidate experience. This role is ideal for someone looking to build a career in recruitment within a fast-paced, target-driven environment.

Key Responsibilities

• Source candidates through job boards, LinkedIn, social media, referrals, and internal databases.
• Screen CVs and shortlist suitable candidates for call centre vacancies.
• Conduct telephonic and virtual screening interviews.
• Schedule interviews between candidates and hiring managers.
• Verify candidate information, qualifications, references, and employment history.
• Build and maintain a pipeline of qualified call centre candidates.
• Advertise vacancies across various recruitment platforms.
• Maintain accurate candidate records within the Applicant Tracking System (ATS).
• Provide regular updates to candidates throughout the recruitment process.
• Assist with offer management and onboarding administration.
• Meet daily, weekly, and monthly recruitment activity and placement targets.
• Develop and maintain positive relationships with candidates and clients.
• Ensure compliance with company policies and labour legislation.
• Support senior recruiters with recruitment projects and administrative tasks.

Minimum Requirements

• Grade 12 (Matric).
• Diploma or Degree in Human Resources, Industrial Psychology, Business Administration, or a related field (advantageous).
• 0–2 years' recruitment, customer service, or call centre experience.
• Experience using Microsoft Office (Word, Excel, Outlook).
• Knowledge of recruitment platforms and Applicant Tracking Systems (advantageous).

Required Skills

• Excellent communication and interpersonal skills.
• Strong telephone etiquette.
• Ability to multitask and manage competing priorities.
• Strong organisational and time management skills.
• Attention to detail.
• Ability to work under pressure and meet deadlines.
• Professional and customer-focused approach.
• Good problem-solving skills.
• Team player with a positive attitude.
• Ability to maintain confidentiality.

Key Performance Indicators (KPIs)

• Number of candidates sourced weekly.
• CVs submitted to hiring managers.
• Interviews arranged.
• Placements made.
• Time-to-fill vacancies.
• Candidate satisfaction.
• Recruitment administration accuracy.
• Achievement of recruitment targets.

Preferred Competencies

• Passion for recruitment and talent acquisition.
• Results-driven and self-motivated.
• Strong work ethic and integrity.
• Ability to build relationships with candidates and clients.
• Adaptability in a fast-paced recruitment environment.

What We Offer

• Opportunity to develop a career in recruitment.
• Ongoing training and mentorship.
• Exposure to high-volume call centre recruitment.
• Supportive and collaborative team environment.
• Performance-based incentives and career growth opportunities.

Work Location: In person