Talent Acquisition Specialist

We are an innovative, consumer facing fintech specialising in providing fast loans, affordable insurance products and value-added services to our rapidly growing customer base. We are obsessed with customer experience, innovation and building great tech in our pursuit of delivering on our vision to be our customers’ favourite digital financial services provider.

Our team consists of passionate individuals that work in multi-disciplinary teams, where our strength in execution lies in our teamwork. Collectively we have driven significant customer growth and profitability over the past 15 years. We focus on the detail, being hands-on and executing against our plans.

As part of our continued growth, we are seeking a Talent Acquisition Specialist to join our People Team. This role is central to building our talent pipeline and ensuring we attract, select, and retain the best people across all areas of the business from operations and customer experience to product and technology.

If you’re looking for a place where you will have a positive impact on lives, learn more about and contribute to the Fintech industry, and be involved in multiple products, projects, and technologies, then look no further than FinChoice.

The Role: Talent Acquisition Specialist

The team: The People team forms an integral part of the FinChoice business, responsible for the people strategy. Our aim is to attract and retain top talent, that is nurtured in an inclusive, empathetic culture that rewards and recognizes high performance whilst promoting well-being to ensure sustainability for our people and the business.

Location: Wynberg, Cape Town

Role Purpose

The Talent Acquisition Specialist is responsible for managing the full recruitment lifecycle from workforce planning and sourcing to selection, offer management, and onboarding. This role partners closely with leaders across all departments to design and deliver effective hiring strategies that support the company’s growth objectives and culture.

The ideal candidate will have strong experience in talent acquisition within a fast-paced or high-growth environment, with exposure to tech, product, and digital roles.

More about the role

Talent Strategy & Planning

• Partner with department heads and hiring managers to forecast hiring needs and develop recruitment plans.
• Provide market intelligence and talent insights to support workforce and succession planning.
• Ensure alignment of recruitment strategies with business and transformation objectives.
• Building of Talent Pipeline for all levels and roles within the business unit.

Recruitment Delivery

• Manage the end-to-end recruitment process such as job briefing, advertising, sourcing, screening, interviewing, reference checks, and offer negotiation.
• Source and attract high-quality candidates using direct sourcing, networking, job boards, and digital platforms (LinkedIn Recruiter, etc.).
• Headhunting for scarce/hard-to-fill roles.
• Ensure quality and consistency in the application of recruitment policies, procedures and practices
• Continuously review recruitment tools, processes and systems with a view to recommend and establish candidate life-cycle best practice
• Development of recruitment strategies in consultation with your leader/BU Exec. These strategies must be able to deliver on recruitment targets in accordance with the volume and deadlines
• Coordinate interviews and handling of all application from candidates in a professional and timeous manner to ensure an excellent candidate experience throughout the hiring process.
• Analyse roles to create and/or update role profiles according to the vacancy requirements, experience and skills
• Coordinating with hiring managers to identify recruitment improvements
• Maintain and update the vacancy tracker and ensure data integrity.
• Ensuring that efficient feedback is provided to candidates whether they were successful or unsuccessful
• Support the design and delivery of structured and competency-based interviews including screening CV’s, telephonic calls, assessments and in-person interviews.
• Coordinate and implement relevant assessments and checks (ITC, Criminal, Qualification and Reference) in line with the agreed service levels and communicate results accordingly

Employer Branding & Talent Pipelining

• Contribute to the company’s employer branding initiatives.
• Build and maintain a pipeline of future-fit candidates for critical and hard-to-fill roles.
• Employer branding utilizing media, educational resources, online resources and publications in order to attract the best talent.
• Continuously update and maintain website, online career portals and intranet and update recruitment templates and documentation.
• Represent the company at career fairs, universities, and industry events from time to time.

Reporting & Compliance

• Track and report on recruitment metrics (time-to-fill, source effectiveness, candidate conversion rates, and quality-of-hire).
• Ensure compliance with EE, POPIA, and other labour legislation.
• Support HR audits and ensure consistent documentation across recruitment processes.

Qualifications and Experience

• Grade 12 essential
• Bachelor’s Degree or equivalent qualification in a relevant field such as Human Resources, Industrial Psychology, or a related discipline.
• A minimum of 5 years’ experience in talent acquisition, including familiarity with EVP and employer branding
• Proven track record in recruiting across varied business areas (e.g., Operations, Finance, Sales, Marketing, Product, Technology, and Data)
• A minimum of 2 years’ experience focused on contact centre recruitment**.**
• Certification in LinkedIn Certified Recruiter, Talent Acquisition Strategy, or similar will be advantageous.
• Experience recruiting within Fintech, Financial Services, or Digital Technology sectors advantageous.
• Good computer literacy skills with a proficiency in MS Office
• Experience in role profiling, competency and behavioral interviewing techniques, assessment tools
• Knowledge of and experience with Applicant Tracking Systems and Sourcing platforms e.g. LinkedIn, Simplify HR etc.
• Strong understanding of recruitment best practices, market mapping, and sourcing strategies.

Core Competencies

• Excellent interpersonal communication (verbal & written), influence, assertiveness and judgment skills as well as stakeholder engagement skills.
• Strong planning, organizing and coordinating skills
• Strong business acumen and understanding of organisational structures.
• Analytical thinking and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities under pressure.
• Commitment to diversity, equity, and inclusion in hiring practices
• Performance-driven and results-orientated with a relentless drive to succeed
• The ability to prioritise and multi-task within a fast-paced and pressurised environment
• A strong can-do attitude and an energetic positive approach
• A solid work ethic and a passion for recruitment
• Good judgement and decision making informed by critical thinking and problem solving skills