Talent Pool | MSOI Administrator

Discovery Health | Africa Health Hub

Medical Services Organisation | Administrator About The Discovery Africa Team Discovery Africa is a subsidiary of Discovery Health and strategically extends Discovery’s reach through delivery in key business activities:

Provision of Health insurance products underpinned by Vitality and Shared value principles, targeting growth across the African continent. Products are currently sold in: DRC, Mozambique, Kenya, Zambia, Ghana, Nigeria and Tanzania.

Third Party Administration services provided to global, multi-national insurance organisations. Coverage extends to all countries on the African continent (except CAR and Guinea Bissau)

24/7 Medical assistance to inbound travellers to South Africa and outbound travellers to the rest of the world. This includes Discovery Health members covered under the international travel benefit (ITB).

By applying for this role, you are consenting to be placed in our Talent Pool for future recruitment, should we have met our recruitment numbers. What is a Talent Pool? In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

What does this mean for you? It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.

You will remain as an active candidate on our database and we will update you on progress on a monthly basis.

Key Purpose The role involves the provision of admin assistance in processing of client claims from review of data to the submission on the client portal.

• Key Outputs:

Duties And Responsibilities Including, but not limited to, responsibilities across all MSO Companies and Subsidiaries:

• Accurately capture and record all professional and general liability claims received through various advocacy and reporting platforms, ensuring complete and compliant documentation.
• Acknowledge and confirm receipt of all claims within the prescribed service standards.
• Prepare and distribute claim-related communications to members, healthcare providers, and other relevant stakeholders.
• Manage and respond to telephonic, email, and written enquiries from providers, members, brokers, and other stakeholders regarding claim status, updates, and general claim-related matters.
• Maintain accurate records of all claim correspondence and interactions to ensure effective tracking and audit readiness.
• Liaise with internal and external stakeholders to facilitate the efficient processing and resolution of claims.
• Provide timely and professional customer service while ensuring adherence to company policies, procedures, and service level agreements.
• Assist with administrative functions related to claims management and reporting as required.

Outputs

• Accurate and timely capturing of all professional and general liability claims.
• Prompt acknowledgement and confirmation of claim receipt.
• Effective communication with members, providers, brokers, and other stakeholders.
• Timely resolution and follow-up of claims-related enquiries.
• Maintenance of complete, accurate, and up-to-date claims records.
• Consistent delivery of high-quality administrative support to the claims function.
• Compliance with company procedures, regulatory requirements, and service standards.

Competencies The successful candidate must demonstrate the following competencies:

Core Competencies & Inherent Requirements Knowledge Skills Attitudes

• Claims processes and procedures
• Insurance principles
• Relevant legislation and regulations
• Company systems and software
• Communication protocols
• Finance principles
• Data capturing and records management
• Applying claims processes and procedures
• Using company systems and software effectively
• Communicating according to established protocols
• Maintaining accurate records and documentation
• Attention to detail
• Professionalism and ethical conduct
• Customer focus
• Confidentiality and integrity
• Accountability and reliability
• Compliance-oriented mindset

Education And Experience Education & Experience Education

• Matric
• Administration qualification advantageous

Experience

• 1 year administrative experience
• Basic MS Office knowledge and experience

Personal Attributes or Competency Profile The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Employment Equity The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.