Talent Pool: Reporting Analyst MMH251118-11

Role Purpose

To gather and analyse data which guide business decision making and identify requirements and implement reporting systems based on these needs.

Requirements

• Matric (Grade 12) certificate is essential.
• Generic reporting course is essential.
• Report writing course essential.
• Advanced Excel and Power Point is essential.
• 2 - 3 years experience as a Business Analyst.
• Experience in advanced excel, Oracle/BI reports, Zendek, Vitel and Falcon.
• Data analysis principles, processes and best standards
• Data analysis tools and techniques.
• General knowledge of business operations and information flow processes.

Duties and Responsibilities

PROCESS

• Assess and compile effective manual data extraction and management for reporting.
• Explore and analyse data to understand trends to improve reporting efficiency and to understand and anticipate internal client’s needs.
• Perform regular data reviews and report on the results and trends, as well as making recommendations.
• Identify creative solutions to analyse data and solve a business problem or highlight risks, where applicable.
• Consolidate quarterly data analysis and prepare reports for the management team.
• Review and establish reporting processes, where necessary.
• Collaborate with internal teams to determine business needs and requirements for reporting and analysis.
• Present data reports and findings to internal stakeholders as and when required.
• Collect and analyse data to develop insights and recommendations for business decisions.
• Apply data quality checks to ensure accuracy and consistency of data.
• Maintain reports and other internal data visualisation tools to communicate findings to internal teams.
• Stay up to date with industry trends and best practices in reporting and analytics.

CLIENT

• Build and maintain relationships with clients, internal and external stakeholders.
• Deliver on service level agreements applicable to clients, internal and external stakeholders in order to ensure that client expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

People

• Build strong relationships through providing specialist know-how to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

FINANCE

• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

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