TEACHING AND LEARNING ASSISTANT
Advtech
Port Elizabeth, Eastern Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Join Our Team at IIE Rosebank International
The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 41,000 students nationwide.
As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.
Join us on our journey of shaping futures!
Job Purpose
The Teaching and Learning Assistant is accountable for the teaching and learning administration, event coordination, data handling, independent contract administration and maintenance of resources.
Responsibilities
Administration
File lecturer/ student consultations . Upload peer review documentation and maintain the IIE trackers. Assist and support in material issuing and collecting for lecturers (lecturer resource pack, lecturer handbook, access tag, note-book, stationery). Order stationery for lecturers. Perform administrative duties relating to Lecturer / Student Orientation and any other student support workshops offered by the T&L (feedback forms, registers etc.).
Data Handling
Update trackers including: Student intervention tracker, Research tracker, Lecturer development tracker, Internal moderation tracker. Capture RC Learn hours as per RC Learn reports. Assist with SETS admin (opening of links, pulling reports).Update on lecturer marking process. Capture internal moderation documentation.
Part time Lecturer Administration
Coordinate the contractual process of part time lecturers. Print and submit part time lecturer claims. Gather and document lecturer availability from lecturers for timetabling. Issue timetables to lecturers once available.
Teaching and Learning Administration
Order and issue stationery to lecturers. Track additional stationery issued. Identify additional resources that lecturers require. Check venue readiness (whiteboard, proxima, air conditioning, tables, and chairs). Provide feedback on venue requirements to maintenance. Ensure venue sizes are correct as per timetable
Compile basic agendas for meetings and taking of minutes
Education (Formal Qualification Required)
Minimum
- NQF Level 5 (NQF Level 5) Higher Certificate in relevant area
Minimum Experience Required
- Administration Experience
Key Competencies (Operations):
- Knowledge and understanding of the South African higher education systems and regulatory framework.
- Ability to manage time effectively.
- Attention to detail.
- Customer service orientated.
- Ability to effectively cope with change.
- Deadline orientated and can work well under pressure.
- Be able to work in a team environment.
- Effective communication skills
Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Port Elizabeth?
Many customer service roles in Port Elizabeth are open to candidates with little or no experience. Read the listing for its exact requirements.
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