Team Controller Logistics

Key Performance Areas (KPAs)

Responsible for coordinating route plans and allocating resources

Obtain and coordinate route plans with the Regional Route Planner daily.

Confirm that the sufficient number of staff are allocated to specific routes and assign daily route plans to pre-planned operations

Perform final check relating to run routes in accordance with SOPs/GIs before any departure and escalate any discrepancies to the HOD: Logistics.

Submit daily Logistics resource plans to the HOD according to designated timelines and obtain approval.

Schedule the employees on applicable system ensuring optimisation of resources and rotation of resources.

Communicate the resource schedule with relevant stakeholders daily and update the system within the agreed upon timeframes

Manage required Logistics equipment and systems for effective operational output.

Maintain SLA and Service Delivery

Oversee that all service points allocated have achieved SLA requirements in terms of service delivery.

Arrange and conduct regular meetings with Logistics employees.

Confirm that all ATM machines are balanced as per the SLA.

Monitor exception reports and implement remedial action.

Report all escalations/complaints received from customers to the relevant parties and implement appropriate remedial action.

Resolve all escalated customer queries in accordance with the SLA.

Manage customer relationship and operational on-boarding of new services.

Risk Management

Create the rotation plans for spot checks of ATM's and run inspections and oversee that the implementation occurs to mitigate losses.

Identify and escalate daily run risks to the HOD and liaise with SBV Risk team on high-risk service points.

Drive adherence to all SOP’s, legislative and governance requirements

Assist with the mitigation of risk by using available systems and provide recommendations to mitigate the risk factors identified.

Daily debriefing of operational teams and reporting identified risks to HOD: Logistics/TSO.

Provide input in the activation of SBV Risk Business Continuity plans when required per incident type.

Immediately report all malfunctioning systems to technical support for resolution.

Compile the necessary documentation and submit to HOD: Logistics in compliance with all the necessary guidelines for operational dispensation.

Communicate and enforce all Logistics internal procedures to staff in writing and obtain acknowledgement of receipt that the procedures and policies have been read and understood.

Verify that sites comply to Health and Safety procedures.

Monitor compliance to minimum security standard requirements for the ATM and its environment on a national basis.

Report all losses, potential losses and ATM differences to the relevant stakeholders.

Report and provide support into the investigation process in collaboration with the Risk team.

Verify and approve that all Logistics orders and deposits are reconciled on a daily basis to mitigate Logistics losses

Provide input on the content for training material and on-going support for the training of ATM staff.

Manage and maintain all administrative functions within one’s area

Coordinate Customer stationary required (i.e. Cash Bags, Seals, etc.) and consumables required for daily services.

Accountable for accurate completion and capturing of relevant documentation in line with audit requirements.

Gather, compile and submit weekly/monthly MIS reports

Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.

Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Monitor and manage the assets within your Centre

Oversee that resources such as vehicles and equipment are managed efficiently at the centre and are available for purpose

Conduct regular inspections on assets and report any discrepancies to the HOD/Manager.

Review Logistics-related internal resources at centre level to ensure that fundamental resources and controls are in place.

Collaborate with the HOD on all new Logistics equipment to be ordered and inform the relevant parties of breakages and shortages.

Issue and receive bags to Logistics employees (as and when required)

Receive bags returned from runs as per SOP

Hand out bags before departure as per SOP

Lock and unlock the CIT vault as per SOP

ATM Administration and MIS Provision

Monitor and maintain the administration systems within the centre and to record information relating to ATM’s

Implement an effective filing system for storage of ATM administration, aligned with company policy

People Management

Provide leadership to employees within SBV and provide strategic and operational oversight of one’s department.

Capacitate the department by ensuring that the team structure is maintained, appropriately recruited, and selected.

Creates a conducive environment which translates into productivity and high morale within SBV.

Leading the focus on talent to instil value creation for high value contributors.

Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.

Be an advocate for SBV’s Talent Management Process

Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.

In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.

Drive the organisation culture

Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

Act as a change management architect in periods of change to ensure business continuity.

Manage the integration of business units into a seamless end to end solution for customers.

Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.

Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Minimum Requirements: Work Experience

3 years’ experience in CIT environment of which:

2 year’s must be in a supervisory role

Minimum Requirements: Education

Grade 12 or equivalent

PSIRA Grade B Special Training and Requirements

Special Training

SBV Systems training (Kronos, ESS, ISA, Fraxion etc.)

Valid code 10 driver’s licence with PDP

Firearm Competency (FCA60 of 2000)

Computer literate and Microsoft Office – Basic

Analytical- and Critical Thinking Ability:

Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.

Verbal-, Non-verbal and Written Communication Skills:

Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out/ receiving a clear message in the intended way.

Logical Thinking and Judgment Ability:

Use of discretion and logical reasoning clearly and consistently whilst considering/evaluating information/circumstantial evidence to draw sound conclusions, form an opinion and make a good decision.

Performing Operational Administration: Demonstrates modera