Team Lead: Customer care
Cartrack SA
Other, Gauteng
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
Listing reference: cartr_000875 Listing status: Online Apply by: 17 September 2026
Position summary
Industry: Call Centre Industry Job category: Debtors Location: Gauteng Contract: Permanent EE position: No
Introduction
As a customer care Team Lead, you will be responsible for driving the achievements of customer care targets and overseeing the daily operations of the customer care team.
Job description
Key Responsibilities
- Lead and motivate a team of customer care agents.
- Monitor team performance against targets.
- Develop and implement effective debt collection strategies.
- Provide coaching, training, and performance feedback to agents.
Send your updated CV to mikateko.makhubele@cartrack.com
Minimum requirements
Minimum Requirements
- Matric (Grade 12)
- 2 - 5 years’ experience in customer care, of which 1 -2 years are in leadership.
- Strong knowledge of Customer Care processes
- Strong conflict resolution and problem-solving skills.
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday
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