Team Leader
International Call Group
South Africa
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
MTN and Vodacom Call Centre Experience – Compulsory
POSITION SUMMARY
We are looking for a results-driven and experienced Call Centre Team Leader to join our dynamic sales environment.
The successful candidate will be responsible for leading, motivating and managing a team of Call Centre Sales Agents while ensuring that sales targets, quality standards, compliance requirements and operational objectives are consistently achieved.
Previous experience working on both MTN and Vodacom campaigns is compulsory.
- Lead, manage and motivate a team of Call Centre Sales Agents.
- Conduct daily team briefings and motivational sessions.
- Monitor agent attendance, punctuality, adherence and productivity.
- Allocate daily targets and monitor individual and team performance.
- Provide coaching and ongoing support to agents.
- Identify underperforming agents and implement performance improvement plans.
- Maintain team discipline and ensure company policies are followed.
- Conduct regular one-on-one performance discussions with agents.
MTN & Vodacom Campaign Management
- Ensure agents follow the correct campaign-specific sales processes.
- Ensure accurate product and pricing information is communicated to customers.
- Keep the team updated on new products, promotions, packages and campaign changes.
- Ensure agents understand and follow the relevant MTN and Vodacom systems.
- Monitor campaign performance and provide feedback to management.
- Escalate campaign-related system or operational issues where required.
MINIMUM REQUIREMENTS
- Matric / Grade 12 certificate.
- MTN Call Centre experience – compulsory.
- Vodacom Call Centre experience – compulsory.
- Previous Call Centre Team Leader / Supervisor experience.
- Minimum 1–2 years Team Leader or supervisory experience preferred.
- Previous outbound sales experience.
- Strong understanding of telecommunications products and sales processes.
- Strong computer skills.
- Excellent verbal and written communication skills.
- Strong leadership and people-management skills.
- Ability to work under pressure and meet deadlines.
- Ability to work in a target-driven environment.
- Excellent problem-solving and decision-making abilities.
WORKING HOURS
Monday – Friday: 08:00 – 17:00
Two compulsory alternative Saturdays: 09:00 – 13:00
IMPORTANT
MTN and Vodacom campaign experience is compulsory.
Only candidates who meet the required campaign experience and leadership requirements will be considered.
APPLY NOW
Join a dynamic sales team and take your leadership career to the next level.
email recruitment@icallgroup.com
whatsapp 0632706736
Work Location: In person
Found on Indeed · Posted 1 weeks ago · Last checked Today
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What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 weeks ago
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