Team Leader

urban lifestyle rewards

Other,

Salary not listedFull-time · Posted Today

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

The key purpose of this role is to lead, coach, develop, motivate and retain a team of Outbound Sales Consultants, while ensuring that we offer the best service to all our customers.

Key responsibilities

Deliver success against KPI targets and plans, through effective management of people.
Create a positive learning environment that empowers and develops team members
Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
Gathering information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude.
Understands the Business in that you are aware of the business strategy, products, service and organisational structure.
Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
Organises and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
Conduct Performance reviews
Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.

Qualifications
Qualifications and experience

Matric qualification with English and Maths
Minimum 12 months’ team leader experience
Minimum 12 months’ experience in a call center environment

Knowledge, skills and attributes

Good motivational skills to bring out the best in team members
Good managerial skills to lead the team successfully
High degree of patience and assertiveness with excellent rapport-building skills
Positively contribute and lead in team activities
Takes pride in work, checking own for quality i.e. Lead by example
Maintains effective time management
Manage the negativity of others
Knowledge of disciplinary procedures
Ability to prioritize deliverables and plan accordingly
Embraces change whilst remaining productive and positive

Pay: R8 000,00 - R20 000,00 per month

Work Location: In person

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Other?

Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted Today