Team Member: Call Centre Agent

CIPC Recruitment

Pretoria, Gauteng

Salary not listedFull-time · Posted Today

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

Job Advert Summary

EXTERNAL ADVERTISEMENT

Team Member: Call Centre Agent

Nature of employment: 5-year fixed term contract

Job Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform,

assist and advise Customers on all CIPC products, services, related processes, and

procedures.

Minimum Requirements

A three (3)-year Diploma/ National Diploma / B Degree / Advanced Diploma in Call Centre / Contact

Centre Management / Communications.

A Call Centre certificate will be an added advantage
Proficiency in Afrikaans would be an added advantage.
4-5 years of recent experience in a call centre environment, specifically within the last 4 years

Duties and Responsibilities

To receive and respond efficiently and effectively to inbound Customer calls;
To assist, advise and inform Customers regarding all CIPC products, services and related processes

and procedures

To determine and resolve Customer service requests and queries on preferably first call resolution;
To accurately capture all calls received as prescribed and provide Customer feedback
To contribute to improvement of organizational performance standards

Closing date: 14 July 2026

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Pretoria?

Many call centre roles in Pretoria are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted Today