Team Member: Helpdesk and Self-Service Terminals Cape Town (X2)

Job Advert Summary

EXTERNAL ADVERTISEMENT

Team Member: Helpdesk and Self-Service Terminals Cape Town (x2)

Job Purpose: To provide guidance and assistance to clients visiting the customer service centres and to resolve queries

Minimum Requirements

Required Minimum Education / Training

• A three (3)-year National Diploma

Required Minimum Experience

• 1-year Customer services experience, knowledge experience in aspects of Company, Close Corporation, Co-operative and IP law administration.

Duties and Responsibilities

•To effectively and efficiently offer direction and support to clients that visit the service centre. •

• To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures.
• To determine and resolve Customer service requests and queries on preferably first encounter and ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Escalating queries and concerns, when necessary.
• To accurately capture statistic as per customers enquiry.
• To contribute to improvement of organizational performance standards

Closing Date: 9 July 2026