Technical Authorisations Agent
Motus
Johannesburg, Gauteng
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.
LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
LiquidCapital is seeking to employ a qualified and experienced Technical Authorisations Agent. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team.
The successful candidate will report directly to the Technical Call Centre Manager.
JOB DESCRIPTION:
LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team.
The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.
DUTIES/KEY RESPONSIBILITIES:
- Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental
- Verifying policy details and supplying dealers with information on request
- Assess technical reports and perform desktop analysis when processing claims
- Admin duties related to claims and authorisations
- Maintaining high levels of customer service at all times
- Liaising with all internal divisions and providing info to necessary parties
- Scrutinizing of dealer quotes to minimize costs and mitigate risk
- Carry out vehicle assessments onsite and reporting when required
- Promote the use of the Online Authorisations system
- Assisting other teams when the job requires it
EDUCATION AND EXPERIENCE:
- Grade 12 / Matric
- Qualified technician (mechanic) - not negotiable
- Minimum 4 years Motor Industry experience and strong technical knowledge of vehicles is a must, as there will be a requirement to inspect vehicles on site and report
- Must have knowledge of diagnostic protocols, utilising measuring tools and testers
- 1 – 2 years Authorisation Call Centre experience (Advantageous)
KNOWLEDGE AND SKILLS REQUIRED:* Computer literate (Full MS Office)
- Excellent telephone and communication skills
- Ability to multi-task
- Deadline driven
- Action orientated
- Approachable
- Strong communication skills
- Customer focused
- Proactive and engaging
- Negotiating skills
- Excellent time management and attention to detail
- Confident and assertive
- Ability to work under pressure
- Team Player
- Strong analytical skills
OTHER REQUIREMENTS:
- Criminal and credit clear
- Reliable or own transport
- Own and live up to company values
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Found on Indeed · Posted 2 weeks ago