Technical Consultant - MSP

Join our global team of extraordinary technologists!

BUI is an industry-leading technology consultancy and a Microsoft Azure Expert MSP, Microsoft Solutions Partner for the Microsoft Cloud, and Microsoft Security Experts MXDR Partner. We deliver advanced solutions across Cloud, Security, Networking, and Managed Services, supporting mid-market and enterprise organizations globally.

Our work is guided by three principles: Innovation, Delivery, and Results. At BUI, you’ll collaborate with highly skilled architects, consultants, developers, engineers, and security specialists to design and deliver sophisticated solutions that help our customers modernize, transform, and scale their businesses.

We offer an environment where expertise is valued, performance is recognised, and contributions are visible. If you’re looking to apply your skills in a business that combines technical excellence with meaningful impact, we invite you to apply.

The position:

MSP - Technical Consultant

Overview of the role:

The MSP Consultant provides second-line technical support within the Managed Services team, taking ownership of escalated incidents and delivering deeper technical troubleshooting across Microsoft Azure, Microsoft 365, identity, endpoint and hybrid infrastructure environments.

This position has a strong Azure focus and is suited to an experienced support engineer who can independently investigate complex incidents, administer cloud services, mentor MSP Engineers and contribute to the continued development of the MSP's Azure capability.

About you:

You are an analytical and technically capable problem solver who takes ownership of incidents rather than simply progressing tickets through the escalation chain. You are comfortable working independently across Azure and Microsoft cloud environments and understand how identity, networking, endpoints and cloud services interact.

You communicate technical findings clearly to customers and colleagues, remain composed during high-impact incidents and recognise that being an MSP Consultant also involves developing others. You share knowledge, guide MSP Engineers and actively contribute towards improving the overall technical capability of the MSP team.

Responsibilities:

Incident & Escalation Management

• Take ownership of technical escalations from MSP Engineers.
• Investigate and resolve complex incidents within agreed SLAs.
• Perform structured troubleshooting and root cause investigation before escalating to senior technical resources.
• Maintain detailed technical documentation and high standards of ticket hygiene.
• Identify recurring incidents and contribute towards permanent remediation.

Azure Administration & Troubleshooting

• Administer and support Microsoft Azure environments.
• Troubleshoot Azure virtual machines, networking, storage, identity and access-related issues.
• Support Azure subscriptions, resource groups and associated services.
• Use Azure Monitor, logs and diagnostic tools to investigate incidents.
• Assist with Azure resource configuration, monitoring and optimisation.
• Support hybrid Azure and on-premises environments.

Microsoft 365 & Endpoint Management

• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Deploy and troubleshoot Microsoft Intune configuration, compliance and application policies.
• Investigate Microsoft Entra ID authentication and synchronisation issues.
• Support Conditional Access and MFA-related incidents.

Networking & Infrastructure

• Troubleshoot DNS, DHCP, VPN, VLAN and general network connectivity issues.
• Investigate firewall and routing-related incidents within the defined support scope.
• Support Windows Server and hybrid infrastructure.
• Use Event Viewer, PowerShell, and platform diagnostic tools for technical investigation.

Mentorship, Documentation & Improvement

• Provide technical guidance and mentorship to MSP Engineers.
• Review escalations and assist junior engineers in improving troubleshooting methodology.
• Contribute to SOPs, knowledge articles, and technical playbooks.
• Participate in proactive remediation, platform improvements, and technical project activities.

TECHNICAL REQUIREMENTS & WORKING KNOWLEDGE

Microsoft Azure

• Azure virtual machines and compute.
• Azure networking and connectivity.
• Azure storage.
• Azure subscriptions and resource groups.
• Azure Monitor, logs and diagnostics.
• Azure RBAC and access management.
• General Azure resource administration and troubleshooting.

Microsoft 365

• Exchange Online administration and troubleshooting.
• Microsoft Teams administration.
• SharePoint and OneDrive administration.
• Microsoft 365 administration and service troubleshooting.

Endpoint & Identity

• Microsoft Intune configuration and troubleshooting.
• Conditional Access.
• MFA.
• Device compliance.
• Microsoft Entra ID authentication and sign-in troubleshooting.
• Hybrid identity fundamentals.

Infrastructure & Networking

• Windows Server.
• Active Directory.
• DNS and DHCP.
• VPN and VLAN concepts.
• Hybrid cloud environments.
• Firewall and routing fundamentals.

Tools & Diagnostics

• PowerShell fundamentals.
• Event Viewer.
• Microsoft admin portals.
• Azure Monitor and diagnostic logging.
• ITSM and RMM platforms.

MINIMUM QUALIFICATION REQUIREMENTS

Candidates applying for the MSP Consultant - Azure Focus role must, at minimum, hold the following certifications:

Microsoft

• AZ-104 - Microsoft Azure Administrator Associate
• MS-102 - Microsoft 365 Administrator
• MS-700 - Microsoft Teams Administrator

ADDITIONAL MSP CONSULTANT CERTIFICATION REQUIREMENTS

The following form part of the complete MSP Consultant development pathway and are completed within the defined Tier 2 progression timeline:

Microsoft

• SC-200 - Microsoft Security Operations Analyst
• AZ-800 - Administering Windows Server Hybrid Core Infrastructure

AWS

• AWS CloudOps / SysOps Associate certification as defined in the MSP Tier Progression Framework

Other

• CompTIA Security+

EXPERIENCE

• Approximately 3+ years of relevant IT infrastructure, cloud, or MSP support experience is preferred.
• Demonstrable hands-on Microsoft Azure administration and troubleshooting experience.
• Experience resolving escalated technical incidents in an SLA-driven environment.
• Experience with Microsoft 365, Intune, Microsoft Entra ID and hybrid infrastructure.
• Previous Managed Services Provider experience will be highly advantageous.