Technical Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: Technical Facilities Manager

Business Line: Work Dynamics

Location: JLL Client Site (Pretoria)

Reporting to: Regional Operations Lead

Direct Reports: Facilities Team, On-site Contractors

Job Summary

The Technical Facilities Manager is responsible for overseeing the operational performance, maintenance, and technical compliance of assigned facilities. This role ensures building systems operate efficiently, safely, and in accordance with regulatory requirements while delivering exceptional service to occupants and clients. The position requires strong technical expertise in building systems, leadership capabilities, and the ability to manage complex facility operations.

Key Responsibilities

Facility Operations Management

Oversee day-to-day technical operations of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems.

Ensure optimal system performance, energy efficiency, and occupant comfort.

Develop and implement preventive maintenance programs to maximize equipment reliability and lifespan.

Monitor building performance metrics and implement continuous improvement initiatives.

Team Leadership and Development

Lead and develop a team of technicians, engineers, and maintenance staff.

Provide technical guidance, coaching, and performance management.

Foster a culture of safety, accountability, and service excellence.

Coordinate work assignments and resource allocation to meet operational demands.

Compliance and Risk Management

Ensure compliance with all applicable building codes, safety regulations, environmental standards, and corporate policies.

Conduct regular inspections and audits of building systems and operations.

Maintain accurate documentation of maintenance activities, inspections, and regulatory compliance.

Identify and mitigate operational risks and safety hazards.

Vendor and Contract Management

Manage relationships with service contractors, vendors, and equipment suppliers.

Oversee contract performance, quality standards, and service level agreements.

Negotiate service agreements and evaluate vendor performance.

Ensure cost-effective procurement of materials and services.

Budget and Financial Management

Develop and manage operational and capital budgets for assigned facilities.

Monitor expenditures and identify cost optimization opportunities.

Prepare financial reports and forecasts.

Justify capital improvement recommendations with business case analyses.

Client and Stakeholder Relations

Serve as primary technical point of contact for clients and building occupants.

Respond to service requests and resolve facility-related issues promptly.

Communicate proactively about planned maintenance activities and system performance.

Build strong relationships that enhance client satisfaction and retention.

Project Management

Plan and execute capital improvement projects, system upgrades, and major maintenance initiatives.

Coordinate with internal teams, contractors, and stakeholders throughout project lifecycle.

Ensure projects are completed on time, within budget, and to quality standards.

Qualifications

Education and Experience

Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience.

Minimum 7-10 years of progressive experience in facilities management or building engineering.

At least 3-5 years in a supervisory or management role.

Technical Expertise

Comprehensive knowledge of building systems including HVAC, electrical distribution, plumbing, fire safety, and building automation.

Understanding of energy management principles and sustainability practices.

Familiarity with computerized maintenance management systems (CMMS).

Strong analytical and problem-solving abilities.

Certifications and Licenses (Preferred)

Professional Engineer (PE) license, Certified Facility Manager (CFM), or equivalent professional certification.

Relevant trade certifications (EPA Universal, electrical, HVAC, etc.).

Leadership and Communication

Proven ability to lead, motivate, and develop technical teams.

Excellent verbal and written communication skills.

Strong customer service orientation.

Ability to interact effectively with all organizational levels.

Additional Competencies

Strong organizational and time management skills.

Proficiency with Microsoft Office Suite and facility management software.

Ability to work independently and make sound decisions under pressure.

Flexibility to respond to emergencies outside standard business hours.

Working Conditions

This position requires regular presence at assigned facility locations. Physical demands include walking extensive distances, climbing stairs and ladders, and working in mechanical spaces. May require occasional weekend or after-hours work for emergencies or planned maintenance activities. Valid driver's license may be required depending on portfolio configuration.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you...

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our