Technical Support Engineer/Team leader

GENERAL ACCOUNTABILITY:

With a direct report to the Aftersales Manager, this position will manage and lead the Technical and Product Support Team and related activities.

DUTIES AND RESPONSIBILITIES:

● Ensuring that Manitou South Africa customer/engineering projects are delivered on time, to the required quality standard (physical work and customer signoff), and customer satisfaction.

● Make informed decisions on technical queries, and warranties both internally & from customers.

● Develop a strategy to assist with dealer development specifically regarding technical capability thereby enabling a long-term pipeline to drive sales.

● Maintenance of organisational KPIs on a dealer ticket system, 8x8 assist line, and warranties.

● Managing the “War Room” function (telematics control centre) with the purpose of improving machine availability within the MEA Region.

● Ability to utilise SolidWorks to conceptualise machine attachments and create fabrication drawings.

● Budgeting in line with group procedures to ensure cost saving in areas of responsibility.

Team management

• Direct -3

EDUCATION:

●Bachelor’s degree or higher in an engineering discipline.

●Project Management Qualification (PMP, CAPM) or equivalent advantageous

●Engineering Council of South Africa registered engineer.

EXPERIENCE:

●5 years of experience in a similar role or proven Machinery OEM experience

●Knowledge of the South African mining industry is desirable.

●Knowledge of global legislation and standards is desirable.

●Customer-oriented skills. Experience working in After-sales/Service organisation and skills in technical/commercial relationships with customers is desirable.

COMPETENCIES AND SKILLS:

• Strong interpersonal skills, communication skills, critical thinking, and ability to fault find (problem-solving skills).

• Superior technical skills, ability to read hydraulic, and electrical schematics, and a strong grasp of mechanical

equipment.

• A People management skill, the ability to work with people at various levels from the shop floor to senior management

• Computer literacy with Microsoft Office including Outlook, Word, and advanced Excel. Project Planning software is a bonus.

• Quality and productivity-focused.

• Must have a deep understanding of systems and processes, combining critical thinking with industry expertise to ensure that proposed solutions are of sound integrity and fit requirements.

• Ability to supervise people, sub-contractors, and resource planning skills. Self-driven, and ability to think proactively.

• Commercial and legal Astuteness

INTERNAL/EXTERNAL CONNECTIONS:

• Internal interactions: Works in partnership with almost all departments of the Headquarters to ensure close alignment

• External interactions: Represents the company as appropriate in its relationships with major customers, suppliers, competitors, government agencies, professional societies, and similar groups.

LOCATION & EXPECTED TRAVEL:

● This position is based in Proton Industrial Park, South Africa.